Audien HearingReviews of audienhearing.com

I love them but I can’t get used to the echo I hear I don’t know if I’m using the wrong number or what

My weak hearing has been really helped and for a cost I could afford. Customer Service has really helped teach this old fool how to clean units. I am very satisfied with purchase and still learning how to deal with feedback noise.

Although I did not wind up keeping the hearing aids, the customer service I received from the very beginning was amazing. The Audien people helped me during ordering, and even gave me discounts. Once I received the hearing aids, they were packaged well and came with easy instructions. I had problems and someone was always there for me. When I finally decided that they were just not for me, I mailed them back and sent an email to Audien. They were so nice and I had my refund show up on my credit card the next day. I would absolutely recommend trying the Audien hearings if you are interested in them as the company is awesome and will help you each step. Thank you Audien.

I have only been wearing my aids for a week. I wasn't happy and was somewhat impatient trying to get them to fit properly in my ear. That has been 80% resolved. My only disappointment is that they don't come in varied colors. I am a black lady and would like to have ordered a darker product. Other than that, so far, so good.

The atom didn't work for my mom who is in her 90's. Perhaps her hearing deficit was too severe to benefit from these aids, but company did send return mailing label so I will get a refund.

I like them but I lost one What do you suggest can I order one

The only reason for 4 stars, rather than 5, is that after I placed my order online, two weeks passed without any shipment. An email from brought an instant notice that my order had been shipped, including tracking information. My experience with customer service has been great. My first order was for two in-ear hearing aids. That product quickly turned out not to be appropriate for me, and I exchanged it for a BTE model, which suits me better. I had to return my first BTE because one of the devices proved to be defective (an Audien representative had me try several steps to remedy the problem. When that didn't help, she immediately made arrangements for me to return it and send me a new set. My new BTE devices work well. The second of the two original in-ear devices was meant to be for my husband. After trying it for a month, he asked me to return it. It was effectively amplifying sounds but he still had trouble with voices and understanding dialogue on TV, for example. The Audien representative quickly took care of processing the refund and estimating the refund to be made upon their receipt of the device. Much better customer service than I experienced with a different manufacturer a couple of years ago. So far, very pleased.

The ability to get assistance with problems is terrific. I was able to get a replacement for a lost hearing aid under the protection plan ( however, it did not know there was a deductible charge). The representative was quite helpful. I will have to discuss with them about noises and squealing I get on my hearing aids also--maybe they can help with that as well.