Jasmine was very understanding and followed upon return
Response from Audien HearingApr 9, 2026
Hi Barry,
We really appreciate you sharing this with us. It means a great deal to know that Jasmine treated you with such understanding and made the effort to follow up. That kind of care and attention can make all the difference, and we are so glad you experienced it.
We know how important it is to feel supported and remembered, and it is reassuring to hear that Jasmine was able to provide that for you.
Thank you again for your kind words. They truly mean a lot to our team.
Warm regards,
Specialized Care Team
Audien Hearing
CR
Christine R.
Kendel is a great asset to the company
Kendel is a great asset to the company. She is extremely patient and polite. She always called back on time that she promised. When I had a problem inserting or adjusting she sent videos to watch and followed with email- even face time. I could not get used to Atom One that I received as a gift which was too big for my ears she suggested to purchase ION 2 OTC. I purchased but again I had a hard time adjusting,because the sound was not clear and I could not do it myself. So I decided to return and go to the place close to where I live and have a doctor to make all the adjustments .
Response from Audien HearingApr 9, 2026
Hi Christine,
Kendel’s care and patience clearly made a difference in your experience, and it is heartening to hear how she guided you with videos, emails, and even video appointment. Learning to use new hearing devices can be challenging, especially when technology feels overwhelming, and your effort to navigate it shows great courage.
Choosing in-person support was the right step for you, and it is understandable that having someone nearby to help makes the process easier and more comfortable. Kendel’s dedication and thoughtfulness reflect the kind of care we hope every person receives, and your acknowledgment of her efforts means so much to us.
We are here to support you and celebrate every step forward, no matter how small.
Warm regards,
Specialized Care Team
Audien Hearing
KA
Katty
The hearing aid worked well until…
The hearing aid worked well until 2?weeks ago. I have had a great experience with your company and your employer, RNO
Response from Audien HearingApr 9, 2026
Hi Katty,
We are so grateful you took the time to share your experience with us. Hearing that your hearing aid has made a positive difference in your life and that your experience with our team, has been so good truly warms our hearts.
Please know that we are here with you and ready to help get things back to working smoothly.
Thank you for trusting us and for letting us be part of this journey with you. It is a privilege to care for you, and your kind words remind us why we love what we do.
Warm regards,
Specialized Care Team
Audien Hearing
BQ
Barry Q.
Great service
Great service, thank you.
Response from Audien HearingApr 9, 2026
Hi Barry,
Your message truly brightened our day. We are so glad to hear that you felt well cared for and supported.
Knowing that our efforts brought comfort and confidence to you means a great deal to us. We are always here to offer guidance, answer questions, or simply provide reassurance whenever you need it.
Warm regards,
Specialized Care Team
Audien Hearing
DA
David
Knowledgeable of product and customer…
Knowledgeable of product and customer support experience.
Response from Audien HearingApr 9, 2026
Hi David,
It warms our hearts to hear that our team was able to help and guide you. Knowing that our support and knowledge made a difference truly makes our day.
Having someone to rely on can bring real peace of mind, and we want you to feel confident that we are always here to support you whenever needed.
Warm regards,
Specialized Care Team
Audien Hearing
SH
S H.
Good customer support
Good support
Response from Audien HearingApr 9, 2026
Hi Sean,
We truly appreciate you taking the time to share your experience. Your kind words mean a great deal to us.
It is so important to feel supported and cared for, and we are glad that this came through in your experience. Please know that we are always here for you whenever you need us.
Warm regards,
Specialized Care Team
Audien Hearing
RC
Rhonda C.
Very Helpful
Very Helpful. Answered my questions pretty well.
Response from Audien HearingApr 8, 2026
Hi Rhonda,
It’s great to hear your questions were handled clearly and in a helpful way. Getting solid answers can make things much easier to understand and move forward with confidence.
A smooth and informative interaction like this really makes a difference.
Warm regards,
Specialized Care Team
Audien Hearing
OB
Oliver B.
Harris did great.
Harris did great. An update…last night I followed Harris’s advice and got it cleared out. Pretty knowledgeable for someone being there only a short time. A valuable asset to you. Knows how to talk to old people without making them feel stupid. Appreciate him very much.
Response from Audien HearingApr 8, 2026
Hi Oliver,
Short and simple, but it says a lot. Harris made a strong impact and delivered exactly what was needed. A great experience like that always stands out.
Moments like this reflect consistency and a dependable approach that keeps everything running smoothly.
Warm regards,
Specialized Care Team
Audien Hearing
