Sandra K.
Had an experience that I was upgraded…
Had an experience that I was upgraded in error. Not knowing if it was my error or your error. The gal that I was talking with was very informative and actually pleasant to talk with. The only thing of dislike is speaking to an AI before being connected to a representative.
Response from Audien HearingApr 15, 2026
Hi Sandra, We appreciate you sharing your experience. It is great to hear that the representative was helpful, pleasant, and supportive once you were connected. We understand the confusion around the upgrade, and we recognize how important clear and simple communication is in these situations. Your feedback helps us improve. Your thoughts about the AI interaction before reaching a representative are also noted and will help guide a more seamless support experience. We are here whenever you need assistance again. Warm regards, Specialized Care Team Audien Hearing



