Philip
Ro was great
Ro did a wonderful job in listening to the problem and getting it resolved quickly and pleasantly. The 2 other individuals I had spoken with failed to understand the problem and then suggested I pay for the return or trade up to the hearing aid suggested on your "trade-in" screen receiving less credit than what I paid and paying more for the next level item.
Response from Audien HearingAug 28, 2026
Hi Philip, We are very glad Ro took the time to truly listen to what was happening and was able to get the issue resolved quickly. We understand how frustrating it can be when you have already explained a problem and feel that the concern has not been fully understood. Having someone stop, listen carefully, and focus on the actual issue can make a tremendous difference. We also appreciate you being candid about your earlier interactions. Your feedback helps us recognize how important it is to provide clear, consistent guidance and make sure customers understand their options before any decision is made. We are especially pleased that Ro was able to turn the experience around and leave you feeling better supported. Warm regards, Specialized Care Team Audien Hearing