Audien HearingReviews of audienhearing.com

Response from Audien HearingMar 12, 2025

Hi William, Thank you for your honest feedback—we truly appreciate your loyalty over the years. I’d also love to hear more about your experience with the Atom Pro 2. I’m sorry that it hasn’t met your expectations, and I’d really like to understand more about what didn’t work for you. However, I’m having trouble locating your account. Rest assured, though, that our customer service team is eager to assist you with any adjustments to improve your experience. That being said, I’m glad to hear that the original Atom Pro served you well, and I hope the Atom Pro 2 will do the same with the right adjustments. Looking forward to hearing from you—we’re here to ensure you receive the best possible care. Best regards, Vince

Response from Audien HearingMar 11, 2025

Hi Joseph, Thank you for the compliment—we truly appreciate it! I am impressed to hear that our hearing aids are making a difference for you, especially in comparing it to a much expensive brand. I completely agree that adjusting to them takes time, and there’s a learning curve involved. But rest assured, we are fully committed to supporting you every step of the way. We’re grateful for your support and for being one of the voices of Audien. Your experience can inspire others to rediscover the beauty of hearing—not just with an affordable device, but with a high-quality one as well. Best regards,

Response from Audien HearingMar 6, 2025

Hi Pinenut, Thank you for your 4-star review and we're truly sorry to hear that our hearing aids didn’t meet your expectations, leading to your decision to return them. We always strive to provide the best experience, and it’s unfortunate that we couldn’t do so for you. While we’re sad to see you go, we sincerely appreciate you being a part of the Audien Hearing family, even if just for a short time. We’re committed to our 45-day money-back guarantee, but I wasn’t able to locate your account. I’d love to assist you and process your refund as soon as possible. Could you kindly provide your order details so we can take care of this for you? If you need any further assistance, you can reach us via email at [email protected] or call our customer service team at 205-255-1112. Looking forward to hearing from you soon! Best Regards, Vince

Response from Audien HearingFeb 20, 2025

Dear Laurie, I truly appreciate you sharing your experience, and I sincerely regret any difficulty you've encountered while trying to process your return. We never want any of our customers to feel frustrated, and I want to personally ensure we address your concerns as quickly and smoothly as possible. To assist you right away, could you please provide your order number or the email address used for your purchase? This will allow me to look into your request and ensure we find the best resolution for you before you leave the country. Your satisfaction is very important to us, and I appreciate the opportunity to make things right. I look forward to your response and will do everything I can to help. Best regards, Marian

Response from Audien HearingFeb 10, 2025

Hi Tim! Thank you for sharing your experience! I’m so glad to hear that you liked your hearing aids when they were working, and I truly appreciate your patience as we work to ensure you have the best possible experience. I see that one of our agents is currently assisting you and is eager to get to the bottom of what’s causing your hearing aids to stop working after several days. We want to make sure you can enjoy consistent and reliable performance, and we’re here to help find the right solution for you! Please continue working with my colleague, as they are committed to resolving this for you. I’ll also be personally monitoring your progress to ensure everything is taken care of. If you need anything else along the way, don’t hesitate to reach out—we’re always happy to help! Best, Marian P.

Response from Audien HearingJan 13, 2025

Hi Stephen, We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids. Thank you for your continued support for Audien Hearing. If you still require support please don’t hesitate to reach out to us. Take Care,

Response from Audien HearingJan 8, 2025

Hi George, This is Carla from Audien hearing. I saw the review 4 star review you left us and I wanted to make sure you're taken care of. You mentioned that you had difficulty with your first pair of hearing aids. I can see that you now have your second pair of Atom Pro 2! Is there something else we can do to make this a 5 star experience for you? If you still require support or have questions, please reply to this message, and I will prioritize your request. Take Care,

Response from Audien HearingJan 3, 2025

Hi Keith, This is Carla from Audien hearing. I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you tried our ION Pro and you're so much more at ease wearing them compared to the Apple Airpod Pros. I'm happy to hear that you're satisfied with the iPhone App that's used to control them. You also added that you're currently experimenting on the amount of streaming time and finding the right volume level for you. Apart from these, the ION Pro are awesome for you. Is there something else we can do to make this a 5 star experience for you? If you still require support or have questions, please reply to this message, and I will prioritize your request. Carla CX Sr. Trainer