Geri
BEWARE the Refund Policy
I ordered a pair of Audien Atom X OTC hearing aids in late November. They immediately made me feel dizzy and nauseous. I filled out their refund form,, but they demanded an interview with me, which is a ploy to sell customers a more expensive item. I refused, and wrote the CEO saying that this was unnecessary. No response. I submitted to the interview, and I was promised a refund at their whim, maybe 10 days. Who knows? I strongly objected, they refunded the money, but DEDUCTED $9.18 with no explanation. I objected to that, and I got a call at 7am from one of their presumably off-shore representatives. I was asleep. They left a message to call them back on their nightmare phone tree. Their written responses too are either AI-generated or scripts. There is no concern for the customer. All they want is your money, and they make it as difficult as possible for you to get it back. It seems that unless you never actually USE the product, they are going to deduct something with no explanation. I am an older person. I can only tolerate so much of this unethical behavior. Yes, I'd like my $9.18 back, but it's more important that potential customers--especially older people--know that their "risk-free" trial period is probably going to cost them money, aggravation and disappointment if they need to return the product.
Response from Audien HearingJan 9, 2026
Hello Geri, Thank you for sharing your experience with us. We are truly sorry to hear about the discomfort you experienced with the Audien Atom X and the frustration during the return process. We’d like to clarify that the $9.18 deduction from your refund was for the prepaid return shipping label used to send the device back. We apologize for not making this clear upfront and understand how this caused confusion. Please know that Audien does not engage in unethical practices. Our return process is designed to be straightforward while following a procedure that helps our team fully understand each customer’s experience. As part of this process, our team may occasionally make recommendations for other Audien products. These recommendations are not always for a more expensive product—they are made carefully, taking into account your purchase history and current device, with the goal of helping you find the solution that best supports your hearing needs. After reviewing your account, we will refund the $9.18 shipping fee in full, so this matter is fully resolved. Your feedback about communication and the return experience is invaluable and will help us improve our processes, especially for customers who rely on clarity and thoughtful guidance. Thank you for giving us the opportunity to make this right. Warm regards, Specialized Care Team Audien Hearing