Audien HearingReviews of audienhearing.com

Response from Audien HearingApr 10, 2024

Frank, After looking through your conversation history I would like to apologize for the delay in getting your request to cancel your subscription. Our support team has been experiencing a increase in emails causing a delay in processing all support tickets. Your subscription has been cancelled and I'm sorry for any inconvenience this delay has caused.

Response from Audien HearingJan 24, 2024

Wayne, After looking into your order details I don't see any emails sent from the email you provided. I have just emailed you a return label to send us back your hearing aids, I also just created you a free replacement order and you should have a new set of hearing aids soon.

Response from Audien HearingJan 11, 2024

I understand how important this issue is to you and apologize for the delay in shipping times. After looking into your order details I can see your replacement was shipped yesterday and will be arriving on 1/16. I appreciate your patience and understanding during this time.

Response from Audien HearingJan 8, 2024

James, I understand how important it is for our customers to receive their orders in a timely manner, and I apologize for any inconvenience this delay may have caused. Your exchange will be shipped out today and I will be adding in a complimentary Ear Cleaner & Ear Oil. Thank you for your patience and understanding in this matter.

Response from Audien HearingNov 27, 2023

Jennie, It sounds like you received a defective pair, I would love to create you a free replacement order or upgrade you to our BTE model at no extra charge! Please let me know what you would like to do and I'll be happy to get you taken care of.

Response from Audien HearingNov 20, 2023

Michelle, It sounds like you received a defective pair of the Atom Pro 2, I would love to provide you with a solution for your hearing needs. I can offer you an exchange for both of your units or give you a free upgrade to our BTE model. Please let me know which offer you would like to accept.

Response from Audien HearingNov 20, 2023

Lewis your Atom Pro is still within the 1 year warranty. I will process an exchange for you right now and make sure those get shipped out first thing tomorrow morning.

Response from Audien HearingNov 20, 2023

Daniel this is a highly irregular circumstance and I apologize for the inconvenience this has caused. I can see in your order details that Jack upgraded you to the Atom Pro 2 I am confident you'll love your new set of hearing aids!