I got a audien hearing aids a few weeks ago, had problems ,had to send it back,they sent me a different one,still having problems, now I got to send that one back,was on the phone for over 2 hours with different reps to get a return label sent to me I was told a FULL 100% REFUND, now I am told no full refund i got.to pay return the website says full refund within 45 days,buyer beware I am being rip off of $13.15. people be careful of this scam I would never recommend audien hearing aids to anyone due the previous problems i had,they tell you one thing and then they take your money and will not give it back to you,they failed me they fail you also, however after several emails and phone calls with a specialist I sent it back and got a full refund, it took a little bit but things are 110%, solved,very happy, just sorry they're were problems.
Response from Audien HearingFeb 11, 2026
Hi People,
We appreciate you reaching out and letting us know about your experience. We can understand why this experience would feel upsetting, and we appreciate you giving us the chance to look into it further.
We appreciate the effort you have put into following the process and communicating with our team. You have already gone through multiple steps, including replacements, and that you were expecting a smooth refund process. We understand why receiving different information would feel confusing and upsetting. If we were in your position, we would likely feel the same way.
At this time, we would like the opportunity to review your order and look into the full details of your interactions with us. Our goal is to make sure everything is properly reviewed and addressed.
With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you directly to assist with the next steps. This may include reviewing the refund situation, confirming return details, or helping with any additional support needed.
Thank you again for sharing your feedback. We look forward to the opportunity to review your case and assist you further.
Warm regards,
Specialized Care Team
Audien Hearing"
RW
Robby W.
This will be my last post concerning…
This will be my last post concerning Audien and the Atom X hearing aids. My wife purchased a set for me in November 2025. I had issues within a week of receiving them. I had problems trying get them fixed or replaced. After multiple attempts to get information from Audien, they finally confirmed that the hearing aids came from them. They gave me some information that seemed to help. I started have issues again less than a month later. This time, the right hand ear piece stopped working. I contacted Audien, furnished all the information requested and was told someone would contact me shortly. A week past and no contact. I posted here and received a reply that they regretted the delay and would contact me shortly. No contact, no anything.
If you have hearing issues, either go to an audiologist, get tested and bite the bullet and get real hearing aids or purchase something from Amazon, where you can return them. My experience with Audien was nothing but frustration and a waste of money.
Response from Audien HearingFeb 5, 2026
Hi Robby,
I am really sad to hear about your experience. I understand how frustrating and inconvenient this has been for you, and I truly appreciate you taking the time to share what you went through.
I have reviewed your concerns and the previous interactions you have had with our team. I can see that on January 3, you contacted us regarding connection issues with your Atom X, and a replacement was approved at that time. However, our records show that the original hearing aid was not returned, which is required before a replacement can be dispatched. It also appears that the return label sent to your email expired before it was used, which prevented the process from moving forward.
I want to assure you that we are here to help and to get this back on track for you. Your concerns are important to us, and we want to make sure you receive the support you need. I have already escalated your case to our Specialized Care Team, and one of our team members will be reaching out to you directly today to personally assist with the next steps.
We also want to let you know that we have tried to contact you by phone, email, and text message, but it appears those messages were not successfully delivered. To help us reach you, could you please reply with your current active email address and the best phone number to contact you?
You can also reach us at this number 888-850-2788, and look for our Specialized Care Team directly for immediate assistance.
Thank you for bringing this to our attention. We appreciate the opportunity to address it, and we are committed to helping you move forward in the best way possible.
Warm regards,
Specialized Care Team
Audien Hearing
JS
Jeff S.
These hearing aids are terrible
These hearing aids are terrible. They change volume on their own and scream in your ear. I used them for 2 months thinking I would get used to them. Big mistake. They refused to allow a return after 45 days. DON’T WASTE YOUR MONEY !!
Response from Audien HearingFeb 3, 2026
Hello Jeff,
We are sorry to hear how frustrating your experience was. Sudden volume changes and feedback can be extremely uncomfortable, and it is understandable that you felt disappointed after giving the device time and hoping it would improve.
After reviewing your account, we can confirm that your hearing aids were delivered on December 10, which placed the end of the 45-day trial period on January 24. We understand that you continued using the device during that time in hopes it would become more comfortable, which many customers understandably try to do.
What you described, particularly feedback, can sometimes occur with in-the-ear hearing aids depending on fit, positioning, or ear canal shape. In many cases, those issues can be improved with adjustments or troubleshooting, but we recognize that this was not the outcome you experienced.
Although the return window had passed by the time you reached out, we still want to ensure you are supported. A member of our specialized care team will reach out to review your experience and discuss whether any troubleshooting steps or alternative options may be helpful moving forward.
Warm regards,
Specialized Care Team
Audien Hearing
FJ
Frank J.
Junk. Streaming connections IMPOSSIBLE.
Firstly there are at least 15 BRAND NEW Audien Atom X units on EBAY now for under $150. What does that tell you? Hearing aids limited on clarity and volume. Device adjustments useless. Returns made super difficult by Audien. Throwaways at almost $400! Order # 114-2086114-6586602, AMAZON. Audien may not contact me directly for privacy concerns. In person returns required TO Whole Foods or Staples (undisclosed).
Response from Audien HearingFeb 1, 2026
Hello Frank,
We understand how frustrating this experience has been, especially when the hearing aids did not meet your expectations for clarity, volume, or streaming performance. When a device does not deliver the improvement you hoped for, it can feel like a complete letdown.
We would like to clarify an important point regarding returns. Audien does not require customers to hand-carry returns to Whole Foods or Staples, even for purchases made through Amazon. That process is not part of our return procedure, and we apologize for any confusion this may have occurred. The return method you are referencing is specific to Amazon and applies only to purchases made directly through their platform.
We can confirm that Amazon has received your return and has successfully processed your refund. While we respect your decision, we would have loved the opportunity to speak with you first to assist with troubleshooting or to determine whether a different model may have better suited your needs.
If you would like to give Audien another opportunity in the future, please contact us during our business hours at 205-255-1112 or at [email protected]. You may request one of our dedicated Specialized Customer Care Specialists, and we will ensure your experience is significantly more pleasant and successful than your first.
Warm regards,
Specialized Care Team
Audien Hearing
SJ
Sam J.
Severe itching with the Atom 2
I bought the Audien Atom 2 in August last year. As soon as I wore them, I started itching. So I removed them and gave my ears a break. After a brief hiatus, I tried them on again. Same result. I did this about 3-4 times. Finally, I ended up with a ear infection. I saw three ENTs including one urgent care. All doctors had to debride my ears. One prescribed antibiotics. I am still not 100% okay. I tried to return them. I was told the 45 day window had passed, and so, no refund. I ended up buying the more expensive hearing aids with no itching whatsoever. So I suppose you get what you pay for. Then again, you might be lucky.
Response from Audien HearingJan 29, 2026
Hello Sam,
Thank you for sharing what you went through. We are truly sorry to hear about the discomfort you experienced and that it led to an ear infection requiring medical care. We know how upsetting that can be, especially when you were simply trying to improve your hearing.
While our hearing aids are made with medical-grade silicone and issues like this are uncommon, we understand that everyone’s ears are different. Your experience matters to us, and we are sorry that the device was not a comfortable fit for you. We are also relieved to hear that you have since found a solution that works better for you.
Although your return request came in after the return window had closed, we would still appreciate the opportunity to learn more about what happened. A member of our specialized care team may reach out to listen and better understand your experience, as feedback like yours helps us improve how we support our customers.
We genuinely appreciate you taking the time to speak up, and we wish you continued healing and comfort moving forward.
Warm regards,
Specialized Care Team
Audien Hearing
DA
Dan
Life is to short
If you are fortunate enough to have money to burn and time to waste then the Atom Pro 2 is the perfect product for you.
Next too worthless.
Their literature indicates that during the first two weeks the "hearing problem" will get worse before it gets better. Well, I guess you could say they told a half truth. By the way, the same logic would apply to walking around with a thumbtack in your heel. It hurts and causes distress for the first two weeks and then you notice it less and less. Their flagship product whines intermittently and provides shrill feedback. I tried all combinations of settings. In some cases, the intelligibility of speech actually decreased.
This is a scam from start to finish. Preying on people who need help and are hoping for some benefit.
The Atom Pro 2 was given to me as a gift. When I tried to return it, outlining the many flaws, I was told that was not possible since I had exceeded the 45 day window of time. What kind of reputable company operates like this?
PS: I would welcome a meaningful response only if it included a pathway to a full refund. Let's save some bandwidth and not post some empty, AI generated gibberish where you summarize the stated concern and express how much you empathize with the reviewers frustration. If a living, breathing person (with a conscience) actually reads this, run, don't walk from Audien Hearing, your mother would not be proud of you.
PPS: As of 1-29-26 at 8 PM CST I have responded to Audien with the information they requested.
Please note, I am NOT interested in any efforts to exchange or upsell for any other Audien Hearing product. Any outcome other than a full refund will not be acceptable.
In the above response provided by Audien they make a point of stating they do not "prey on people who need help, nor do we operate as a scam". Sounds like Bernie Madoff.
I am unable to speak to whether Audien products work for other people, I know they don't work for me. Again I ask, what kind of reputable company operates like this?
If this matter is resolved to my satisfaction, I will update this site.
PPPS:
Dear Specialized Care Team,
As of 1.30.26 at 830 PM CST no one from your team has phoned or emailed me despite your stated intent to do so.
Is this a reflection of the "integrity" by which you claim to operate? No doubt the mistake was on my end. If so, please let me know my shortfall so I can be a better customer.
Moving on, your written response acknowledges that, "While our products do not work for everyone, we stand by the intent and integrity of what we offer". Really? Then respond to a reasonable request for a full refund rather than offering "troubleshooting or additional support" (empty nonsense). Or are you afraid of the possible backlash? If dissatisfied customers are few and far between and your product is so wonderful, what do you have to lose?
Warm Regards,
Dan
Response from Audien HearingJan 29, 2026
Hello Dan,
It is clear from your review that this experience was frustrating and disappointing, especially since the Atom Pro 2 did not deliver the improvement you hoped for. When a hearing aid produces feedback, feels uncomfortable, or makes speech harder to understand, it can quickly turn optimism into frustration.
We want to clarify a few important points. Intermittent feedback or whistling is not an intended outcome, and while it can sometimes occur with in-ear hearing aids due to fit, positioning, or ear canal shape, it is often something that can be addressed through proper adjustment and troubleshooting. That said, we understand that you tried multiple settings and still did not experience acceptable results.
We also want to address the broader statement in your review. Audien does not prey on people who need help, nor do we operate as a scam. Our goal is to provide over-the-counter hearing aids that are more affordable and accessible for individuals who may not be ready for, or able to pursue, medical-grade options. While our products do not work for everyone, we stand by the intent and integrity of what we offer.
That being said, we would like the opportunity to review your order and better understand what you experienced. You may share your order number here or through this platform, and we will have a member of our specialized care team reach out to you within the day to see how we can assist, whether through troubleshooting or additional support.
Thank you for taking the time to share your experience.
Warm regards,
Specialized Care Team
Audien Hearing
ST
stev
Beware No Refunds or Returns
Trustpilot Review – Audien Hearing
I purchased a hearing aid directly from Audien Hearing and later requested a return and refund within the stated return period.
I contacted customer service multiple times over a period of several weeks. The refund process was not straightforward, and communications were slow and unclear. Despite following the company’s stated return process, the refund remains unresolved as of this posting. I have retained copies of my order confirmation and communications.
This review is not about minor dissatisfaction. It is about the company’s handling of a refund request and whether the process aligns with what a consumer would reasonably expect based on the company’s representations.
I recommend that prospective customers carefully research independent reviews and proceed with caution, particularly if relying on advertised return or refund assurances.
On trustpilot the company advertises its return policy and I found it to be completely false in my experience. “ Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.” THis is completely conflicting with my customer experience.
Public Response to Audien Hearing
To clarify the timeline for accuracy: the product was delivered on December 8, 2025, per carrier tracking.
I contacted Audien multiple times within the 45-day period requesting a return and RMA. I was later informed that my 45-day return window had expired and that a return would not be accepted. That information was incorrect. Forty-five days from the December 8, 2025 delivery date is January 22, 2026, meaning the return window had not expired when I was told it had.
This was not a communication gap. I requested an RMA several times within the return period and was denied based on an incorrect calculation of the deadline. I retained my tracking records, order confirmation, and communications and am posting this clarification so other consumers have an accurate understanding of my experience.
Response from Audien HearingJan 20, 2026
Hello Stev,
We understand why this experience left you feeling that our return process did not align with what was advertised, especially after reaching out multiple times and expecting a straightforward resolution. When a refund feels delayed or unclear, it understandably creates frustration and concern.
After reviewing your account and prior communications, we can confirm that you initially contacted our team within the 45-day risk-free trial period on December 9 and were provided with information regarding the return process. We followed up on December 13 with additional guidance. After that point, we did not receive further communication until January 15, which fell outside of the original 45-day window. This gap in communication contributed to the confusion around the status of your return and refund.
Audien does stand behind its 45-day satisfaction guarantee, and our intention is never to misrepresent or deny valid returns. While our return process does require specific steps to ensure accuracy and proper handling, it is designed to protect customers, not create unnecessary obstacles. In this case, despite the lapse in timing, we want to work toward a fair resolution rather than leave the matter unresolved.
A specialized care representative has been assigned to review your situation and reach out to you directly to discuss next steps. If we are unable to reach you by phone, we will follow up by email or text to coordinate a time that works best for you. Our goal is to bring clarity to the situation and determine the most appropriate way to assist.
Thank you for bringing your concerns forward. We take feedback like this seriously, as it helps us improve both our communication and our customer experience.
Warm regards,
Specialized Care Team
Audien Hearing
RM
Randy M.
Kept my money and hearing aids
I have returned three sets if Audien Pro hearing aids because they wouldn’t charge. The problem was confirmed during the required session with their technical specialist. Replacements were provided in each case and the replacements subsequently failed. I returned each within 45 days of receipt.
I finally decided to give up on Audien and return the set for a refund, as I was told by their representatives I could do. Now, after I returned the most recent defective set, they refuse to provide a refund and I have no hearing aids.
I am going to escalate to the BBB and wanted to warn you all about these unfair practices - or more accurately theft!
Reply to Audien:
You state your technicians evaluated my last returned hearing aids and found no problems. No kidding! I returned them because I was tired of being your quality control department checking each replacement set to see if it worked. From my experience, you sold me two kinds of hearing aids. Ones that didn’t work, and ones that weren’t going to work. Enough said. When I receive my money we will be finished.
Response from Audien HearingJan 20, 2026
Hello Randy,
Thank you for taking the time to share your experience. We are truly sorry for the frustration you went through with multiple units. This is understandably disappointing, and we regret the inconvenience it caused you. We can assure you that we are not leaving you without a resolution.
While this number of repeated issues is unheard of in our history and highly uncommon, we do understand that situations like this can happen. After review, our QA team did not identify any issues with the most recent pair of hearing aids that were returned.
That said, we want to make this right. We will proceed with submitting your refund as requested. We sincerely apologize for the difficulties you experienced and appreciate your patience throughout this process.
Warm regards,
Specialized Care Team
Audien Hearing
