I have been trying to return these hearing aids for several days. My wife is not comfortable with them and I would just like a refund. After several attemps during which I had to give them info they already had, they finally offered me the next step up in their product. I am leaving the country for a while and would rather just have the refund. This may be there way of tagging you along without ever giving you a refund. Poor business ethics.
Response from Audien HearingFeb 20, 2025
Dear Dave,
I truly appreciate you taking the time to share your experience, and I sincerely regret any frustration you’ve encountered while trying to return your hearing aids. Your satisfaction is very important to us, and I want to personally ensure this matter is resolved as quickly as possible—especially given your upcoming travel plans.
To assist you right away, could you please provide your order number or the email address used for your purchase? This will allow me to locate your order and find the best solution for you.
I understand that you prefer a refund, and I want to make sure your request is properly addressed. Please reply with your details at your earliest convenience, and I will do everything I can to help.
Looking forward to your response.
Best regards,
Marian
KL
KD L.
Advertised as Bluetooth but wasn’t
Advertised as Bluetooth but wasn’t. Squeals like a pig even on lowest setting. My EV3 is much better.
Response from Audien HearingFeb 20, 2025
Hello there,
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our hearing aids hasn’t met your expectations. Your satisfaction is very important to us, and I’d love the opportunity to assist you further.
Could you please provide your order number or the email address used for your purchase? This will allow me to look into your order details and explore the best solution for you. We want to ensure you have the right hearing aid for your needs and that it functions properly without any discomfort.
Please reach out at your earliest convenience—I’m here to help!
Best regards,
Marian
CH
Chuck
I am still waiting for a reply to my…
I am still waiting for a reply to my issue of unsteady volume. I sent an email and an audio description. I have even called and waited over 30 minutes. Someone did call back but it immediately disconnected. Each time I called thereafter it greeted me, but only regarding an order, or to open another support ticket. When I asked to speak to support, I was again inserted into the que to wait. Please respond to resolve my issue. I've already meed the deadline to purchase the device coverage, but I don't do that until I know the issue can be resolved.
Chuck Morgan
Response from Audien HearingDec 26, 2024
Hi Charles,
This is Carla from Audien hearing.
I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you you're waiting for Customer Service to respond to your message regarding your issue on unsteady volume.
I'm sorry to hear about this but as per checking, I can see an ticket with Customer Service. I've reminded him to reply to your email. Would you kindly check your email & spam folder too? It should come from [email protected]. Agent name is Janrey.
I hope this helps! Please let me know if you have any questions.
Carla
CX Sr. Trainer
DW
Duane W.
Problem with hearing aids.
I have went thru 4 pair of Audien Atom Pro hearing aids. Each time one hearing aid went dead after a couple weeks. I followed all instructions and not one helped. They even had their engineers check the defective ones I sent back and they were defective. I did have great support from Alfares. He was.very understanding of mynproblems and did everything to resolve my problems and make everything right. He is still trying to find out what is going on and why.they keep going bad so quickly. When the hearing aids work they are great. Support is great but hearing aid are questionable.
Response from Audien HearingNov 15, 2024
Hi Duane,
I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you went through 4 pairs of our Atom Pro's and each time one of the hearing aid went dead after a couple of weeks. I'm happy to hear that you received great support from one of our Customer Service reps,
Alfares! 😊
I can see can see an open ticket with Customer Service and our engineers are checking on the defective units. I also just sent you an email. If you still require support or have questions, please reply to this message, and I will prioritize your request.
Carla
Learning and Development-Voice of the Customer
GA
Gary
I purchased the most expensive Audien…
I purchased the most expensive Audien hearing aids. In my opinion, they are not really hearing aids, but rather amplifiers. They did nothing for me. The level of soound increased but they did NOT solve my problem with hearing High pitched sounds. As far as I can tell, there is no way to adjust them to make the high-pitched sounds louder without everything getting louder, but they did not solve my problem with high-pitched sounds. So, if your problem can be solved by using an amplifier, they make work for you, but if you have any issues more complex than that, I doubt they will help you. I know this because I have a more expensive pair of hearing aids that do help me much better.
Response from Audien HearingNov 6, 2024
Hi Gary,
I hope this message finds you well!
I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you purchased the most expensive Audien hearing aids & did nothing for you. The level of sound increased but did not solve your problem with high pitched sounds.
Kindly note that our hearing aids are ideal for those with mild to moderate hearing loss in the high frequency range. While we can't customize the frequencies they pick up, if you have the Atom 2 Series or the BTE, you can adjust what the hearing aids capture from your surroundings. Essentially, your hearing aids will have listening modes which will allow the hearing aids to concentrate or minimize background noises based on your needs. I suggest you experiment on the different listening modes.
If you still require support or have questions, please reply to this message, and I will prioritize your request.
Carla from Voice of the Customer Team
ST
Steve
Ok - Nothing but troubles
Ok, this is, like, my 3rd or 4th, (EDIT: 9th !) pair of hearing devices from Audien and I'm wondering if others are having the same issues. I've had to purchase 3 pair of these in as many months. They seem to work great! At first. Then they go downhill rapidly. The first pair I had, one of the devices quit working. I called support and they gave some insight on how to clean them. That advice didn't work. As instructed I put it in the charger, waited for the light to turn green, took it from the charger to my ear and there's no output. No sound at all. So, I'm ordering another pair, as backup and before I get the new pair, within a week the second device stopped working! Now I have nothing and can't hear. It was miserable for an entire week until the new pair came. I did not try the warranty because I out of the 45 day money back guarantee but only 2 months into ownership. And I thought, maybe I had dropped one, but certainly not both. As I thought back I couldn't think of any mishaps with either one. I just put them on the charger the night before. Take them off the charger and stick 'em in my ear. Except when the first one failed, that's exactly how I did it. I put one in one ear and I put the other in th other ear and ... nothing. So I switched ears. The nothing went from my right ear to my left ear. From that point I was running on one ear device. That device, without any warning, quit. Working fine when I put it on charge. No sound the next day. I have since purchased like FIVE pairs of these and none of them has lasted more than 3 or 4 months. From the atoms, to the Atom 2, to the Atom 2 Pro's (which are the worst yet). Nothing in my inventory has a reason to stop working, they just do. Now I have the Atom 2 Pro's and they work, but they drive one nuts! Constantly, feeding back, squealing, self adjusting and more nauseating squealing, whistling, high pitched feedback, etc. And there is NO WAY to stop it except pull them out of your ears!!!!!
Response from Audien HearingSep 10, 2024
Hi Steve,
This is Carla from Audien Hearing. I hope this message finds you well! I'm part of a special team supporting Product Feedback and Customer Relationship.
I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you're not pleased with your Atom Pro 2. You're getting constant feedback, squealing and whitsling. We're sorry to hear about this but rest assured, we are committed to make this right for you.
A proper fit is essential for getting the best sound quality. If none of the earbud sizes work for you and the hearing aids are too large, you can try using them without the earbuds. Just make sure to clean the hearing aids and replace the wax guards more frequently. While the earbud can make the hearing aid more comfortable, it's not necessary for the hearing aids to function properly.
If you still require support or have questions, please contact our Customer Support, and we will prioritize your request.
Take Care,
LE
Leon
This is I think the third time I’ve…
This is I think the third time I’ve tried your hearing aids with no success I cannot get the cricket noise and whistling noise to stop also one of the buttons to change the hearing level does not work maybe I’m not doing something right but i just have no luck with your products tho I wish I was thanks for listening
JS
James S.
they dont fit fall out of my ears
they dont fit fall out of my ears
Response from Audien HearingJun 11, 2024
James, I am sorry to hear that our hearing aids didn't fit to your liking. I highly recommend trying all earbuds provided in your package.
