Audien HearingReviews of audienhearing.com

Response from Audien HearingApr 20, 2026

Hi Jeff, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear about the discomfort you experienced. Feedback or whistling can sometimes occur depending on fit, ear dome size, or positioning in the ear. In many cases, this can be resolved with proper adjustments, such as ensuring a secure fit, selecting the correct dome size, or making small positioning changes. That said, we understand that your experience was uncomfortable, and your concerns are important to us. We also want to clarify that our goal is to make support accessible and helpful. While a call or video appointment may sometimes be offered to better assist with troubleshooting, it is not intended to make the process difficult, and we respect your preference. To better assist you, we kindly ask that you share your order number through this platform so we can review your purchase and provide the most appropriate support. Please note that our devices come with a 45-day warranty/return period, during which we can assist with a replacement or refund, depending on eligibility under our policy. One of our care specialists will be reaching out to review your experience and help explore the next steps with you. Thank you again for bringing this to our attention. We appreciate the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingApr 17, 2026

Hi Alejandro, Thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate your balanced feedback and the insights you’ve provided. We understand that hearing needs can vary from person to person, and our devices are designed to support individuals looking for accessible and easy-to-use hearing solutions. While they may not replace advanced prescription devices for everyone, many customers do find them effective for everyday sound amplification, depending on their needs and expectations. We also appreciate your comments regarding product descriptions. Our goal is always to provide clear and accurate information so customers can make informed decisions, and feedback like yours helps us continue improving in that area. We are glad to hear that you found our support team responsive. During the return process, our team may suggest additional use or troubleshooting steps, as some users do experience improvement with adjustments over time. That said, we understand that each customer’s preference is different, and we respect your perspective. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our specialized care team will reach out to you to assist further. Thank you again for sharing your experience and for highlighting the importance of researching and comparing options. Your feedback is valuable to us as we continue to improve both our products and customer experience. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 27, 2026

Hi Stan, Thank you for taking the time to share your experience in such detail. I understand how difficult this has been for you, especially with the added challenge of being without your hearing aids while waiting for an update. That is not the kind of experience we want for anyone who trusts us with their hearing needs, and I truly appreciate you bringing this forward. I took the time to review your interaction history, and I can see that there is an active warranty claim in progress for your device. I understand the wait has been frustrating, and I am sorry that it is taking longer than you expected to receive an update. We can guarantee that your claim falls within the standard warranty processing timeframe of Audien Hearing, and your claim is being processed and is continuing to move forward accordingly. Please know that your case is being closely monitored. I will be referring your case to one of our Specialized Care Team members, who will assist you with your warranty claim. You can expect timely updates as we continue working toward a full resolution. We truly appreciate you taking the time to share your experience. Your feedback matters, and we remain committed to supporting you through this process. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 27, 2026

Hi LB, It is truly a pleasure to hear that you reached a successful resolution, and we appreciate that Khershey was there to provide the dedicated support you needed. We have thoroughly reviewed the details of your case to ensure that our commitment to quality and service was maintained throughout every step of your journey with us. We truly value the opportunity to connect through a phone call or video appointment, as these moments help us ensure that everything is resolved and taken care of with a genuine human connection. This approach offers a level of care and clarity that mere email exchanges cannot provide, as it allows us to support you personally and ensure no detail is overlooked. This high standard of interaction is exactly what we aim for all our customers to experience, as it ensures your needs are fully met and your voice is truly heard. We are so glad that Khershey was able to process a replacement for your Atom X and follow up with the update that it is already on its way. We are truly excited for you to receive your new hearing aid and to continue supporting your journey toward better hearing. To ensure everything continues smoothly, we will be endorsing your case to one of our Specialized Care Team members who will reach out to you and check if everything is going well and that nothing has been missed. Your experience truly matters to us, and we are here to support you every step of the way. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 23, 2026

Hi Pamela, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand how frustrating it must have felt not having clear guidance right from the start. We understand how important it is to have proper instructions when receiving a new device. For your reference, each hearing aid box includes a user manual that provides step-by-step guidance on fitting, adjusting, and using the accessories. That said, we understand that every experience is different, and we are always here to walk you through everything in a way that feels clear and supportive. I also want to provide clarity regarding the return timeframe. Our 45-day return period begins from the date the order is received, allowing time for you to try and evaluate the device. We understand there may have been some confusion around the timeframe, and we appreciate you sharing that perspective. The option offered was intended as an alternative to better meet your needs. At the same time, we fully respect your preference and where you are coming from. We would like the opportunity to review your order more closely and see how we can best assist you. I will endorse this to one of our Specialized Care Team members, who can assist you with return and refund. Thank you again for bringing this to our attention. Your experience matters to us, and we are here to support you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 17, 2026

Hi Mark, We appreciate you taking the time to share your experience in detail. We can see how the process you went through would feel exhausting, especially when your goal was simply to return the hearing aids and receive your refund. Thank you for laying everything out so clearly. We would like to clarify that a video appointment is completely optional and not required to proceed with a return. We offer it as a convenient option in case you would like personalized support with adjustments, troubleshooting, or exploring other models that might better suit your needs. However, if you prefer to move forward with the return, you are absolutely welcome to do so within the 45 days. As part of our return policy, when a prepaid return label is provided, the shipping cost is covered by the customer and is deducted accordingly. In addition, once the hearing aids are received, they go through a standard inspection process by our Quality Team. This step ensures the returned items meet the return conditions before the refund is finalized, which can affect the overall processing timeline. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with next steps, whether that involves troubleshooting or helping with refund status. Thank you again for bringing this to our attention. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMar 6, 2026

Hi Stan, Thank you for taking the time to share your experience and concerns. We appreciate you bringing this to our attention. We understand how discouraging it can be when a hearing aid does not feel comfortable or when the sound experience is different from what you expected, especially since you already have many years of experience using hearing aids. Audien remains committed to standing by our promises and the mission behind our products. Our goal is to provide accessible and affordable hearing solutions while continuing to support our customers even after their purchase. We always aim to assist with troubleshooting, adjustments, or returns when a product does not meet expectations. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with next steps, whether that involves troubleshooting or helping with a return. Once we have your details, we will make sure your case is reviewed carefully so the appropriate support can be provided. Thank you again for taking the time to share your feedback. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingFeb 27, 2026

Hi Nyla, Thank you for sharing your experience. We are sorry to hear about the discomfort and fit concerns you encountered. Ear soreness can sometimes occur when the dome fits too snugly or when the ear canal is more sensitive. Taking short breaks between uses and trying different dome sizes often improves comfort. We also offer comfort-focused options, such as our e-relief accessories, which may help. We also want to address your concern. Audien Hearing does not engage in misleading practices. We stand firmly behind our mission to provide accessible hearing support. When customers contact us within 45 days, and there is a clear record of the request, we honor and proceed with the return process in line with our policy. We would appreciate the opportunity to review your order more closely. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to assist you with the appropriate next steps. Thank you again for bringing this to our attention. Warm regards, Specialized Care Team Audien Hearing"