Alison G.
Excellent service from Allan
Excellent service from Allan. Struggled to connect for streaming. He made several suggestions and finally left me downloading latest iOS version on phone. Allan said he would call back the next morning(this suited me best) and further advice got things sorted. So good that he called back as agreed, not all customer service staff do this (other companies)
Response from Audien HearingMay 28, 2026
Hi Alison, We appreciate you taking the time to share your experience with Allan. We understand how challenging it can be when streaming does not connect properly, especially when your hearing devices are part of your daily routine. Allan worked through the issue with you step by step, including suggesting the iOS update, and made sure to follow up at the agreed time, which helped bring everything to a successful resolution. Very glad to hear the issue is now sorted and that the support provided made a real difference for you. Warm regards, Specialized Care Team Audien Hearing



