Marilyn A.
Help from Carlo!
The service tech (Carlo) was great to work with over the phone. Pleasant, patient and explained what he would like me to do. Then gave me a quick way to get back in touch with Audien Hearing/him if I still had trouble with the charging case. I would rate this whole experience as "Super Service"!
Response from Audien HearingMay 31, 2026
Hi Marilyn, Thank you for taking the time to share such a thoughtful review. It is wonderful to hear that your experience was not only helpful, but also reassuring and enjoyable from start to finish. Being patient, clear, and making sure customers know exactly what to do are all qualities that create a truly exceptional support experience. We especially appreciate your recognition of the follow-up support offered, giving you confidence that help would still be available if needed. Your description of the experience as "Super Service" is a tremendous compliment, and we are grateful for your kind words and support. Warm regards, Specialized Care Team Audien Hearing



