Audien HearingReviews of audienhearing.com

After viewing an ad on Facebook, I purchased EV3 for $89.00. First,I was disappointed with it and I am light skin and the color on them is medium tan brown not what I saw on their ad. Second, they stick out like a "sore thumb" and looks horrible on me! Finally, I contact Audien and they refuse to replace or refund if packaging was open. Worst thing I've purchased and will never purchase anything advertised on Facebook!

I am writing this for my husband who purchased the EV1 after reading that they guaranteed a refund within 30 days if not satisfied. On his order, they gave him a discount and he paid 75.94 for the device. They emailed him that the EV1 was upgraded to EV3 and he would receive the higher grade device at no extra charge. He received it read the instructions and then did everything - charged it, checked the ear pads for fit and wore them for a few minutes a day but one device kept whistling no matter what and the other just did not work. No whistle, no sound coming through. I adjusted the volume for him but it never could get to a comfortable level and it continued to whistle even with a smaller bud. I emailed them for my husband via their website for assistance but they did not reply. I then emailed from my husband's email address indicating it was a second request and finally got a reply. One which stated the device might need a new battery, might need cleaning, etc. He just received it and it might need a new battery and/or cleaning? He hadn't even used it for 2 weeks. Anyway after back and forth, he was offered a choice of a full refund if it was defective or if unopened, replacement, etc. How on earth do you check the device if you don't open it? How do you know if it is defective if you don't try to use it? He ultimately decided to ask for the refund for a defective device. Today he received a message that they refunded him 38.94 out of my original payment of 75.94! What kind of refund is that after they gave him a choice? We believe this company is out to make money off people who cannot afford the $5000 cost of traditional hearing aides and the device might have good intentions, but does not live up to their hype. That is wrong because most of the people who buy this device are on a fixed income and can't afford to lose ANY money. My husband instructed me to give them less than -5 stars.

I gave this 1 star reluctantly as it's the only way to advance to write a comment about Audien Hearing Aids. Truly it's a minus 5 stars. Buyer beware! This product is cheap quality; plugs are too large for human ears; and the "hidden"return policy is a joke. 50 % loss no hearing gained. Obviously it's set up that way so this company can support it's money making scheme. Very sad when you stoop to preying on the elderly and handicap. They must live in a house with no mirrors. Writing complaint to BBB and Atty General. 10/26/20 Audien offered full refund for shutting down my post. 11/21/2020 Audien sent an email rejecting their offer of full refund because I told about the offer and I didnt delete the original post. Basically, I didnt feel I needed to sell out to get what I deserved from the beginning; a full refund for a cheap and ineffective product. From the other negative reviews about their products and services in this string, their intent is obvious. Judge for yourselves. My post is HONEST and ACCURATE and I see no need to spare Audien any further embarrassment. If the well over 700 views of my post spared someone else the agony of falling for this sharade, I'm satisfied. Not everything is about the money. So definitely worth it.

The hearing aids are huge and will not stay in the ear if you have small canals. Plus do not try returning them as this company will rip you off with either a $29 restocking fee or a 50% refund of the purchase price. Either way, Audien makes a few bucks. Shame on them for promoting a 100% satisfaction return policy! I will be reporting then to the BBB.

This product reminds me of the toys you got at the arcade at the county fair. These are complete junk. This company stoops so low as to write ridiculous return policies so nobody gets a full refund, or no refund at all. If you haven't opened the package it comes in and pay to have them shipped back, you may get a refund. If you need to make a living by scamming people out of their hard earned money you need to be in jail!

Purchased Audien Hearing aids. They were chunky, fit poorly in the ears. Paid $149. When returned, received a refund of only $120. This is a scam.

Absolute garbage the first hearing aid arrived with only the left one working. There company sent me another set with the same problem. They said if I didn’t open the product they would refund me , but with a 29% stocking fee.i am hear to say don’t don’t by the product it’s a piece of garbage, I told them I had to open it to see that it didn’t work, the correspondent person was a idiot. I hope no one else get sucker into this mess.

This company used false advertising when they claimed these are invisible. They are huge. I returned them, unused, and requested a refund, and was charged a 50% restocking fee. This was not disclosed when purchased, and is quite excessive. It is a very easy way for them to scam consumers and gain free money. I will be reporting them to the BBB and filing a complaint with the AG, consumer protection board, as well as warning consumer on social media about these scammers.