Audien HearingReviews of audienhearing.com

After reading reviews, etc, I decided to buy these for my 85 yr old Mother. On the very first order I chose upgrade to EV3. When the product arrived, it was EV1. I called and spoke with Erin. Erin was very kind and very helpful. Allowed my mom to try the EV1 1st to see if they would work ok. After approx. a week, and the EV1 not fitting well (had ordered smaller EV3), decided to send back to swap for what I paid for, EV3. Got postage, returned EV1. They were received, accepted and new order with EV3 confirmed, shipped. Then got email saying it was cancelled, then another saying it was shipped. When order came 2nd time, it was EV1 yet again. Very frustrating when trying to contact Audien, says over 1 hr wait, etc, etc. Requested a full refund, but my guess is Audien will NOW say it is past the 30 days. paid for the smaller, new type EV3, but have received old type EV1, twice. Box even says EV1 both times! Would love to have what I ordered and paid for. At this time cannot recommend to anyone, but will see if a full refund changes my mind.

This company is horrible, 0 customer service sub par hearing device and the small plastic cones they supply to go over the ear piece get stuck in your ear. I do not believe these reviews, I have emailed, called getty no response, did what they said to get a refund, they told me they may let me keep it for half price, I do not want this piece of crap, do your research there are so many companies right now , do not trust this company if you do you will be trying to get a plastic tip that covers the ear piece out of your ear with tweezers trust me, not fun, or funny. What a disappointment this company is. You've been warnrdy

Device became defective in 60 days. No replacement

Terrible company to deal with. I requested a refund(30day money back guarantee) as they were not strong enough for my father and he couldn't hear anything. Because we had opened the product(how else are you going to try?), there was a restocking fee. It was extremely hard to get in touch with anyone. Apparently if you email, you can't call and if you've called they won't reply to emails. After 2 month I received 1/2 my money back. I would never recommend them

These hearing aids are nothing short of junk they are like loud speaker in your ears . The sound is very distorted all kind of background noise , sound like your in a tunnel .The reproduction of the sound is very poor sounds like a PA system unlike real hearing aids don't buy until you read my review . They do not answer their phone put you on hold forever !

Do not I repeat do not buy these, absolute rubbish, received a pair, one not working, informed then ,no reply, then I sent then back for a replacement/ refund, no answer, I guess I’ll end up with nothing, This company is no good so I have reported them to the authorities.Once a gain I repeat DO NOT BUY

EV 3 came and they don't charge. The contents in package look nothing like they advertise. 2nd day trying to reach them. They don't answer their phones nor they answer their emails. Horrible customer support. I would give them zero stars if I could.

BUYER BEWARE. They didn't work at all - except as ear plugs - couldn't hear a thing other than static/white noise. Their support didn't get back to me for days & then just sent links to troubleshooting tips like charge them up and turn them on (duh). When you click to message them on Facebook messenger, you immediately see a statement saying 'Oh no, you've received a defective pair'. And they never replied to the message I sent. I was skeptical but the ads & all over the website it said "30 day money back guarantee" "see for yourself". And there were lots of reviews saying how great they are. What you don't see until you try to return them is unless you haven't opened the box you have to pay $8 plus a $29 restocking fee - oh, and the box must be intact with no damage. They are probably sending out the returned items over & over and making at least $37 each time. If they are not sanitizing and reusing them, why would they need a restocking fee and an intact box? (Audien never answered this question for me). THIS COULD BE A SCAM. *********************************************. Reply to Sean Pitt, Head of Customer Service: I see no way to respond to Sean Pitt's answer to my review on Trust Pilot. I have exchanged numerous emails with both Amber, Madi, etc. at Audien customer service with no satisfsction and I am done with this company. At this point, now that Mr Pitt has confirmed they sanitize & repackage items that have been returned, I definitely do not want a replacement pair. I only want my $37.00 back. My next step will be to contact the BBB with all my documentation of their misleading advertising and poor customer service.