Audien HearingReviews of audienhearing.com

Response from Audien HearingAug 7, 2025

Hi Jim, Thank you for sharing your experience, and we're truly sorry for the inconvenience and frustration this situation has caused. We completely understand how important it is to have uninterrupted access to your hearing aids, and we regret that our process made things more difficult for you. That said, the return procedure is something we have in place for quality control and inventory management, and it does need to be followed. However, we want to assure you that we don’t wait for the return to reach our warehouse before sending the replacement. As soon as the return is scanned by USPS and shows movement in their system, we’ll go ahead and release your replacement right away—no need to wait the full 2–3 weeks. We also want to sincerely apologize if you felt dismissed during your call. That’s never the experience we want any of our customers to have, and we’ll be addressing that internally. We truly appreciate your feedback—it helps us do better. If there’s anything else we can do to make this right, please don’t hesitate to reach out. Best regards, Vince Audien Hearing Team

Response from Audien HearingJul 28, 2025

Hello Shirley, Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you're experiencing with your hearing aids again. Rest assured, we're committed to making this right and ensuring you get the assistance you need. However, we’re currently having trouble locating your account in our system. For faster support, we kindly encourage you to reach out to our dedicated team at 205-255-1112 or send us a message through our support page here: https://audienhearing.com/pages/support. We truly appreciate your patience and understanding, and we look forward to helping you resolve this as soon as possible. Best regards, Vince Audien Hearing Team

Response from Audien HearingJun 11, 2025

Hi Carol, Thank you for your feedback, and please accept my sincere apologies for the inconvenience this has caused you. I completely understand how frustrating this situation must be, but rest assured—we are committed to making sure you receive your hearing aids. As I’m currently unable to access your account, the best way to get real-time assistance is by giving us a call at 205-255-1112 or by reaching out to our customer service team at [email protected]. Thank you for your patience and understanding. Best regards, Vince

Response from Audien HearingMay 27, 2025

Hello, Thank you for sharing your honest feedback, and I’m truly sorry to hear that the device didn’t meet your expectations. I completely understand where you're coming from. It’s important to note that our hearing aids are designed specifically for individuals with mild to moderate hearing loss. What you’re experiencing is actually quite normal, especially if you're new to using hearing aids. It can feel a bit frustrating at first, but with continued use, most users find that they adjust comfortably over time. This is exactly why we offer a 45-day trial period—to give our users time to get fully accustomed to the device and ensure it’s the right fit for them. To make sure you're receiving the best support possible, please don’t hesitate to reach out to us at 205-255-1112 or send us an email at [email protected]. We’re here to help and will make sure to get back to you promptly. Best regards, Vince

Response from Audien HearingMay 5, 2025

Hello Julie, Thank you for sharing your feedback, and please accept my sincerest apologies for the inconvenience and the back-and-forth you experienced. I completely understand how frustrating that must have been. Please know that this is not the level of service we intended to provide, and I’m truly sorry if it left a negative impression—we never meant for it to come across that way. Our goal has always been to ensure you receive all the support you need by exploring every possible solution. That said, we remain fully committed to honoring our return policy. I reviewed your interactions with Mary and can confirm that she extended your trial period by an additional 45 days, giving you a total of 90 days to try the hearing aids risk-free. This means you're absolutely eligible for a full refund should you decide not to continue. We truly want you to experience the benefits of better hearing with our devices, and we're happy to support whatever decision you make after giving them a fair try. Thank you again for your patience and understanding throughout the process. If there's anything else I can help with, please don’t hesitate to reach out. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello, Thank you for your feedback — I truly understand where you’re coming from. Despite the challenges, we sincerely appreciate your kindness and the respectful way you interacted with our representative. While this isn’t how we hoped to conclude things with your husband, we genuinely valued the relationship and were looking forward to a continued partnership with both of you. That said, I’m sorry if our policy felt limiting. Please know that we’re still here to support you — whether it’s through troubleshooting assistance or potential discounts on a future purchase, if applicable. We truly appreciate your understanding and thank you again for your time and patience. Best regards, Vince

Response from Audien HearingMar 17, 2025

Hey Shana, Thank you for sharing your feedback, and I’m truly sorry to hear about the frustration of one of your hearing aids not working properly. But don’t worry—I’m here to make sure it gets fixed and that we take the necessary steps to resolve this for you. I’ve sent you a separate email regarding this. Please feel free to reply, and I’ll make sure to assist you as quickly as possible. I truly appreciate your patience and cooperation. Looking forward to hearing from you! Best regards, Vince

Response from Audien HearingFeb 24, 2025

Dear Pete, Thank you for sharing your experience. I sincerely apologize for the frustration you've had with your hearing aids. I completely understand how disappointing it must be to have them stop working after such a short time, especially when they’ve been life-changing for you. I want to assure you that we take your concerns seriously, and I will be reaching out to you directly to arrange a free replacement. We want to make this right and ensure that you have a reliable pair that lasts. Your feedback is incredibly valuable, and I truly appreciate you giving Audien another chance. Please keep an eye out for my direct message, and if there’s anything else I can do to assist you in the meantime, don’t hesitate to let me know. Best regards, Marian