Audien HearingReviews of audienhearing.com

Response from Audien HearingJun 29, 2026

Hi Robert, Thank you for taking the time to share your experience with us. We understand how frustrating it can be when the outcome does not align with your expectations, especially after taking the steps to return the hearing aids and following up regarding the status of your refund. We appreciate you bringing your concerns to our attention. We would welcome the opportunity to review your order and better understand what may have occurred. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will personally review your account, including your previous interactions and the status of your return and refund. Our goal is to ensure your concerns are properly addressed and that you receive the assistance you need. We are here to help and look forward to working with you toward a resolution. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJun 14, 2026

Hi Paul, Thank you for taking the time to share your feedback with us. We understand how concerning it can be when a hearing aid is not performing as expected, especially when it affects your day-to-day experience. We appreciate you bringing these concerns to our attention and allowing us to look into them further. We understand that the issues you described, including the volume changes, connectivity concerns, and audio performance, have been frustrating. We also recognize that this is not the experience you were hoping for when you purchased your hearing aids. We would appreciate the opportunity to review your order and better understand your experience. Please share your order details through this platform, and a member of our Specialized Care Team will reach out to review your previous interactions, assist with troubleshooting, and discuss the available options to help address your concern. We look forward to assisting you and working toward the best possible resolution. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJun 11, 2026

Hi Dudley, Thank you for taking the time to share your feedback. We recognize that the return experience did not align with your expectations, and we appreciate you sharing your perspective with us. The phone consultation and sound check with one of our specialists are intended to help us better understand our customers concerns and experiences. This allows us to provide more personalized assistance and explore the most appropriate solutions or options available. We understand that this may not have been the process you were hoping for, and we appreciate your patience throughout the experience. After carefully reviewing your case and completing all necessary checks, we confirmed that our Specialized Care Team received your return request and reached out to you via email with the information needed to proceed with the return process. We appreciate the opportunity to assist you and remain committed to providing support every step of the way. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJun 4, 2026

Hi, Thank you for taking the time to share your experience with us. We completely understand how concerning and frustrating it must be to still be waiting for your order, especially after placing it on May 18 and expecting to have received it by now. Please know that this is not the experience we want for our customers. At Audien Hearing, we take great pride in our commitment to our customers, and we work hard to ensure that every order is handled with care and attention. We understand why this situation has raised concerns, and we appreciate you bringing it to our attention. We would like the opportunity to review your order and help address this properly. With that, please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to you to assist with the next steps. They will carefully review your order status, provide updates, and help determine the best path forward. Thank you again for your patience and for allowing us to assist you. We look forward to helping resolve this for you. Warm regards, Specialized Care Team Audien Hearing"

Response from Audien HearingMay 19, 2026

Hi Kab, Thank you for taking the time to share your experience. We understand how important it is to feel confident and comfortable with any hearing solution, and we appreciate your honest feedback. We would appreciate the opportunity to look into this further for you. Please confirm your order number so our team can investigate the situation further and provide the most appropriate resolution possible. A member of our Specialized Care Team will personally work with you throughout the process until a resolution is provided. We value every customer experience and will continue working to ensure our support remains clear, thoughtful, and helpful. We truly appreciate the opportunity to have been part of your hearing journey. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMay 14, 2026

Hi Joseph, Thank you for taking the time to share your experience with us. We understand how challenging it has been since your purchase in March 2025, including the replacements provided in October 2025 and March 2026. Upon checking each replacement was provided under the warranty of the hearing aid at the time. When you spoke with our team, the 20% discount on an upgraded model was offered as an option to help you explore a device that may better suit your lifestyle and needs. We appreciate the patience you showed throughout this process. Our Specialized Care Team will also reach out to you to further assist and explore possible options such as replacement or exchange for a more suitable device. We value the trust you placed in Audien and we will remain committed to helping you stay connected to the conversations and moments that matter most. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMay 7, 2026

Hi Dennis, Thank you for your message and for sharing your experience with the Atom X and the volume control function. We truly appreciate you taking the time to let us know how things have been working for you. We understand how important it is for your device to perform reliably day to day, and we’re glad you reached out so we can support you. Our Specialized Care Team will ensure your recently processed replacement is delivered to you and will be available to assist with setup of your new hearing aid so you can get the best possible experience from it right away. Our priority is to make sure you feel confident and well-supported moving forward, and we’re here whenever you need assistance. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingMay 5, 2026

Hi Arlene, We appreciate you taking the time to share your experience with us. We understand how distressing this situation must have been, especially while you were also managing other significant concerns during your medical visit. Your consistent efforts to remain in touch throughout the process are acknowledged and genuinely appreciated. We will take the time to carefully review everything on our end, including your timeline, communications, and the steps that were followed. We aim to keep our processes consistent and transparent, while also ensuring that customers feel supported at every stage. With this in mind, please confirm your order number so we can assist you further without delay. Our Specialized Care Team will follow up with you directly to take a closer look at your situation and explore what options may be available to improve your experience moving forward. We would like to work with you toward a more positive resolution. Warm regards, Specialized Care Team Audien Hearing