Audien HearingReviews of audienhearing.com

Response from Audien HearingMar 25, 2021

Yuri, I have requested additional information regarding your order. The $4/month unlimited protection plan is something you choose to add, but we understand if you added this by mistake. If you did get in touch with our support department you can ask us to cancel your warranty plan at any time, and if it was added by mistake we will refund the initial charges. There is no way to add this by clicking a single link through your email, as we require payment information and do not store card information in our system. Please get back to me with your order information so I may take care of this for you. You may also contact our support team again. EDIT: On 3/17, we cancelled your subscription and you should not have been charged for anything past the first payment in February. We hope this resolves your issue. Sean Pitt

Response from Audien HearingMar 9, 2021

Hello Ralph, On 3/10, a replacement order was placed. It is likely you received a defective pair. We did not charge for the replacement and marked your first order as defective. We emailed an order confirmation on 3/10 and you should have tracking information in your email as well. USPS estimates the delivery will occur on 3/15. We apologize but we did not have the proper information until you got back to us. We hope this resolves this matter.

Response from Audien HearingMar 9, 2021

We provide these devices to those who cannot afford hearing aids that cost thousands of dollars, and also give a 30 day full money back guarantee in case you are not satisfied! If you tried our devices and were not satisfied please contact [email protected] so we can assist you. If you did not try them please do not slander our small family-owned company. We stand by every statement on our website audienhearing.com and give a guarantee based on satisfaction.

Response from Audien HearingFeb 8, 2021

Hello Barbera, We cannot find an order under your name. Please get back to us with order information so we may assist you! If you did order from us, it sounds like you purchased the $4 a month unlimited protection plan and would like to cancel. Contacting [email protected] is the fastest way to cancel a warranty plan. Sean Pitt

Response from Audien HearingFeb 8, 2021

Charles, I am aware of the issue you describe and we are sincerely sorry you were double charged. In fact, this issue happened through our merchant services and affected many customers on the date you ordered. We have been remedying this by refunding the single charge that appears in our system, and expect the second charge to be refunded once the banks and merchants process our request. Unfortunately I cannot find an order under your name. To further help you please respond to my request for more order information, sent by TrustPilot. EDIT: Thank you for your information Glenn, as I was able to look up your order in our system. I can see you already contacted your credit card company and issued a chargeback. This means we have already sent a credit back to your card issuer for the amount charged in our system ($149). At this time, there is nothing else we can do for you. If you are not aware of the credit, please contact your bank/card issuer. Regards, Sean Pitt

Response from Audien HearingJan 4, 2021

Hello Tim, We can see in our system that you decided to return them within the 30 day guarantee period, and were already issued a full refund of your purchase (as per our policy). We are sorry you were unsatisfied with your devices. If they did not work, you definitely received defective pairs. We kindly ask you revise this review. Defective devices can and do happen, which is why we have a 1 year warranty that covers any defects by our fault. We also have our 30 day guarantee in case you are unsatisfied for any reason.

Response from Audien HearingDec 22, 2020

Hello Barbara, We are sorry you have not received your refund check. It is possible the shipment was lost by USPS. We cannot find your order based on the name used to post this review, and have requested more information so that we may resolve this matter quickly. Please get back to us as soon as you can.

Response from Audien HearingDec 22, 2020

Hello Sonja, After looking into this matter further we have discovered that USPS likely misplaced your package. We reached out over email with your tracking information. As you can see, we mailed the check on November 17th, and on the 24th it appears to have been lost somewhere in Kent, WA. We are drafting and mailing another check ASAP and will update you with new tracking information as soon as possible. We are extremely sorry for the delay, and unfortunately this has been too common a occurrence this year with the USPS. Please get back to us over email regarding this matter so that we may solve it.