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Buyer Beware
Buyer Beware: I would give less than one star if I could. I ordered Audien EV3 Rechargeable CIC Hearing Aids (FULL PAIR) in October 2021, recieved on the 30th. They worked, but do not filter background noise, were uncomfortable and very difficult for me to adjust. When I finally reached customer service to return, they were arbitrary about RECEIVING them returned within 45 days. So sitting here at exactly 45 days - HAVING TRIED TO REACH THEM FOR 5 DAYS WITH NO RESPONSE from Customer Service. I am told because they are not recieved by the 45th day, I am out $245. with hearing aids that I cannot use. They are uncomfortable and difficult for me to adjust due to their small size. The sound is good, but confusing to me due to background noise. I meant to return after about 30 days of trying them. Unfortunately we got involved with my wife's surgery and recovery. I began trying to reach Customer Service 5 days ago, but got my first response today - the 45th day to return. If you are going to take a chance on this company, beware of this 'hitch' in their return policy. They state at the beginning: "As long as you request a return within the 45 day period, you will be provided a return shipping label by Audien's support team after going through the Ship Station returns process." BUT LATER they state "the shipment must arrive at our warehouse by the 45th day,". If you have difficulty tracking what you read like me, or don't read very carefully you will miss this statement. However, IF SOMEONE HAD RESPONDED TO ME 5 DAYS AGO, I would have returned overnight and gotten my refund. I am extremely dissatisfied. They offer no explanation for not answering my original inquiry, no recourse, or even compassion for my situation.
Response from Audien HearingDec 28, 2021
I’m sorry you had so much trouble trying to reach us. We have a full customer service team that handles inquires daily, through three channels (phone, email, and online chat) that can be found here www.audienhearing.com/pages/support Unfortunately, I could not find your order with the information you provided in this review. I have requested more information so that I may review your communications with us and help in any way possible. Please get back to me at your earliest convenience.