Brown J.
The Atom and Atom Pro ARE NOT HEARING AIDS - THEY ARE AMPLIFIERS.
There is nowhere on their web site that tells you these are NOT HEATING AIDS but amplifiers. I did find another place on the net as I was looking for reviews that stated this. They are blasting all over the net about their high ratings but you can't leave a review on their site - only on Amazon and if you don't meet Amazon's stuff you can't leave one there. I had a very difficult time changing the shields. Listening to TV with them had more "noise" than without them. When I called to return them a gentleman didn't seem to know much about the return process. Told me I had to pay to return them and instead of mailing me the labels he sent an attachment in an email that has to be printed out. I don't have a printer. He said I had to pay but the email says company will pay all mailing charges. Speaking of mailing, it took longer to be delivered than if they had mailed them. Why is it so hard to find customer reviews - they show very high reviews but Amazon shows them way down in the 3's? I was really looking forward to the product. - jim brown Edit - As I stated, there is no way to leave a review on their site even though they show a number of 5 star reviews. Had I seen the reviews below I would never have bought them.
Response from Audien HearingJul 21, 2023
James, I have requested more information on your order to better help solve your issues. We ALWAYS pay for return shipping if your request is within the return window, you can read our full policy here: https://audienhearing.com/policies/refund-policy There is no other way to send a label except digitally. As printing and shipping the label would take more time, affecting your return window. You can print this label easily at any local carrier or shipping business. Our devices are FDA registered OTC Hearing Aids. You can find our companies registration by searching the FDA website. Please respond to our request for more information ASAP so I can take a look at your order and interactions!