Audien HearingReviews of audienhearing.com

Ordered hearing aides they have my money I have no receipt or order confirmation and was supposed to have them in five days. I have not heard anything from them and I am starting to think they are a scam

Customer Service is totally absent here. Wanted to return this poorly made product but the company ignored my 2 requests for a RETURN SHIPPER Label. Save yourself the trouble, this "hearing aid" is nothing but a toy amplifier. Expensive cleaning and replacement parts that you can only get from Audien makes this product a nightmare. Avoid their items at all costs in my opinion. URGENT - RETURN SHIPPING LABEL NEEDED - 3rd REQUEST! * Order # GU38156-AUDIEN

I have been trying to reach the company to arrange for a return label and refund. The hearing aids do not fit my ear canal comfortably. I have gotten no response after several attempts of emailing support, except an automated message that stated their office hours. Note that my email was time stamped well within these hours. Any suggestions as to how I can get things resolved, prior to reaching the 45 days return mark (which I believe is what they are trying to get to before responding).

I have their behind the ear aids. I paid an upcharge to get these aids. Approximately 47 days later the right aid stopped working. I have been trying to get someone from Audien to assist me in getting a new device. Email support is a joke, no one responds to my request. The aids seem to work well but you're out of luck if they break or you need any kind of assistance. Spend your money with a reputable company, definitely not Audien.

Be very weary of this company as they have acquired hue hearing and say they know nothing of their disgusting trading standards, they are also offering hue hearing customers a discount to encourage them to bye ,stay well away

hearing aid does not charge.

My overall experience with Audien has been excellent until recently. I have had all their hearing aids upgrading as a new version came out. The in-the-ear aids were falling out so I signed up for their insurance plan @ $4.00/month charged to my credit card. I also ordered the monthly wax guards kit @ $9.00/month and had it charged to my credit card. The problem began when I upgraded to the BTE model. It does not use the wax guards and has its own insurance plan. Even though my husband and I have called and sent emails, we cannot get Audien to stop sending the monthly wax guard kits and charging my credit card the $4.00 and $9.00 every month. How can I get them to stop without cancelling my credit card? September 1, 2023: We finally got all the problems worked out with Audien's billing system and I am very happy to say that my hearing aids are working well. Such a blessing to be able to hear again.

DO NOT believe the "good reviews" for these hearing aids, because THEY ARE ALL PAID FOR! Audien sends people emails ASKING FOR POSITIVE REVIEWS IN EXCHANGE FOR 50% OFF OR FREE HEARING AIDS IN THE FUTURE! Audien hearing aids DO NOT WORK AT ALL! I purchased a pair in March 2023 for my partner. When they arrived, they seemed to work well....FOR A WEEK! After that, ONLY ONE WORKED. I called and explained the issue to them, they OFFERED ME A MONTHLY PAYMENT PLAN FOR THEIR INSURANCE ON THE HEARING AIDS. I agreed, they told me they would send a replacement. It took three weeks to a month before the single unit arrived. When it arrived, it worked for ONLY A FEW DAYS! I called back AGAIN to explain I had no idea if the non-working unit was from the original pair or it was the replacement they sent. They told me they would send another one. They sent out YET ANOTHER ONE...IT TOOK AN ENTIRE MONTH TO RECEIVE! It worked for about A WEEK before BOTH STOPPED WORKING ALTOGETHER! I've emailed them, to no avail, SEVERAL times. I've called them and was left on hold for MORE THAN AN HOUR AND A HALF. I called again and was HUNG UP ON TWICE! Today, a young woman told me "What you are NOT gonna do is demand a refund and you NEED TO LOWER YOUR VOICE WHEN SPEAKING TO ME. NO, we will NOT refund you because you have 45 days to return them for a refund and you are past this." OF COURSE WE ARE WHEN I HAD TO WAIT TWO MONTHS TO RECEIVE REPLACEMENTS---TWICE!! Their customer service members are RUDE, DISRESPECTFUL, INEFFICIENT, NASTY PEOPLE AND THEIR PRODUCTS DO NOT WORK! They've texted AND emailed me multiple times WHILE THEIR PRODUCTS WERE NOT WORKING---BEGGING ME FOR REVIEWS ON THEIR PRODUCTS FOR DISCOUNTS OR FREE HEARING AIDS. I have saved ALL OF THESE MESSAGES, TOO! Meanwhile, they are constantly hitting my bank account for their monthly fee for their insurance plan. DO NOT DEAL WITH THIS UNPROFESSIONAL, DUPLICITOUS COMPANY WITH GARBAGE PRODUCTS!