Audien HearingReviews of audienhearing.com

Response from Audien HearingJul 15, 2025

Hello Gail, Thank you for taking the time to share your honest feedback, and please allow me to sincerely apologize for the inconvenience this experience has caused you. I understand your frustration, and I’m truly sorry that it hasn’t met the level of care and service we aim to provide. I’d like to clarify that our return policy has always been communicated transparently from the beginning. We’ve remained available to assist through phone, video appointments, or email, and we genuinely strive to guide our customers every step of the way. While we may no longer be able to assist with the return at this stage, we’re still here to help you with troubleshooting tips, guidance, or recommendations—should you need further support. At the moment, I’m having difficulty accessing your account. The best way forward would be to contact us directly at 205-255-1112 or email us at [email protected], so we can further assist you. Thank you again for your patience and understanding. Warm regards, Vince

Response from Audien HearingJul 15, 2025

Hello Emma, Thank you for your feedback, and please allow me to sincerely apologize for the inconvenience this has caused. I completely understand how frustrating this situation must be, and I want you to know that it’s never our intention to cause any unnecessary annoyance. We truly regret that this has been your experience. In order to proceed, since I’m currently unable to locate your account, we kindly ask that you reach out to request to have your number added to our "Do Not Contact" list or to stop receiving SMS messages moving forward. The best way to do this is by contacting us directly at 205-255-1112 or emailing us at [email protected]. We’ll be happy to assist you promptly. Thank you once again for your patience and understanding. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Shirley, Thank you for your honest review of our product. We truly appreciate your feedback and take it seriously. I completely understand how you're feeling—it's perfectly normal, especially for new users like yourself. No worries—our customer service team is always here to support you. We’re more than happy to provide troubleshooting tips and guidance to help improve your experience. However, I’m currently having trouble locating your account. For faster assistance, I recommend reaching out directly to our support team by calling 205-255-1112 or emailing us at [email protected]. Rest assured, we’ll do our best to address your concerns promptly. Thanks again for your patience and understanding. Best regards, Vince

Response from Audien HearingJun 23, 2025

Hi Scott, Thank you for your honest feedback, and I sincerely apologize for the discrepancy with the hearing aids you received. Please rest assured that we’re working to resolve this for you as quickly as possible. I can see that one of our customer care representatives is already assisting you with the process, and we’re hopeful this will soon be sorted out so we can send you a properly working set of hearing aids. Thank you for your patience and understanding throughout this process. Best regards, Vince

Response from Audien HearingJun 18, 2025

Hello Robert, Thank you for sharing your feedback, and please allow me to sincerely apologize for the inconvenience and confusion this situation has caused. This is certainly not the experience we want you to have. Typically, we use two couriers for delivery—either UPS or DHL handles the initial shipment, and USPS takes care of the final delivery to your doorstep. We are committed to providing you with quality service, and we’ll make sure you’re fully supported throughout your journey with us. Thank you for your patience and understanding. Best regards, Vince

Response from Audien HearingJun 11, 2025

Hi Darrell, Thank you for sharing your thoughts and for your honest feedback. I'm glad to hear that our customer service representative was able to assist you, even though we weren’t able to fully meet your expectations. It was a pleasure to serve you, even if only for a short time, and I truly hope that someday we’ll have the opportunity to provide a level of service that fully aligns with your expectations. Thank you again for giving us a chance. Best regards, Vince

Response from Audien HearingJun 3, 2025

Hello Susan, Thank you for taking the time to share your honest review. We genuinely appreciate your feedback, as it helps us identify areas for improvement—especially when it comes to enhancing the experience for our valued customers like you. What you're currently experiencing is typically part of the normal adjustment period, and in most cases, it resolves as you become more accustomed to the device. However, if the issue persists, our Customer Service team is always here and ready to support you every step of the way. We truly appreciate your continued trust and support. Best regards, Vince

Response from Audien HearingApr 7, 2025

Hi Sally, Thank you so much for your feedback — we truly appreciate the time and effort you took to share your experience. While it's unfortunate that our policy only allows for a 45-day trial period, please know that our commitment to you doesn’t end there. Our customer service is backed by lifetime support, and we’re here to guide you every step of the way. I’m sorry to hear that you’re still experiencing issues with your hearing aids. Even though you’ve passed the trial period, we understand how frustrating this must be. In many cases, squealing or feedback is a normal part of the initial adjustment phase and often resolves after a couple of weeks of consistent use. However, if the issue persists, it may be a sign of something more, and we’d be happy to look into it further. I wasn’t able to locate your account, but if it’s determined that the squealing is no longer within the normal range, we’d be more than happy to replace your device with a brand-new set. For full support, please feel free to call us at 205-255-1112, or reach out through the contact form on our website at audienhearing.com. Thank you again for your patience and understanding. Warm regards, Vince