Audien HearingReviews of audienhearing.com

Response from Audien HearingAug 25, 2026

Hi Debra, Thank you for taking the time to share your experience with us. I understand how frustrating it must be to encounter repeated concerns after already going through the replacement process and trying the recommended troubleshooting steps. We appreciate you bringing this to our attention and allowing us to review your situation. I would also like to clarify that if the concern is related to a potential manufacturing defect, there is no replacement fee under our standard warranty process. The hearing aids would need to be returned so our Quality Team can inspect and evaluate them. If the evaluation confirms a manufacturing defect covered under the warranty, we will arrange a replacement accordingly. We would be happy to review your order and help determine the appropriate next step. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to assist you with troubleshooting, a warranty evaluation, or the return process, depending on your situation. Thank you again for sharing your feedback. We appreciate the opportunity to assist you and work toward the best available resolution. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 23, 2026

Hi Kevin, Thank you for taking the time to share your experience with us. We appreciate you being candid about your concerns and understand how important it is to have the right support when a hearing aid does not meet your needs. We’re glad to hear that you’ve found a hearing solution that works well for you. We also appreciate your feedback regarding our return process and customer support. One of our Care Specialists will be reaching out to review your order and the concerns with your hearing aids and assist you with a replacement to help provide a better solution. Thank you again for giving us the opportunity to review your experience and assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 22, 2026

Hi Carol, Thank you for reaching out and for taking the time to share what has been happening. We hear your concerns about the emails you’ve been receiving and appreciate you bringing this to our attention. We’d like to look into this personally and review your account and previous communications to better understand what happened and help address it. Please provide your order number or order details associated with the email address receiving the messages so we can locate your account and review this further. Thank you for giving us the opportunity to look into this for you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 21, 2026

Hi Linnie, Thank you for sharing your experience with us. We understand your concern, especially since you only wore the hearing aids twice and contacted us shortly after receiving them. We also appreciate that you have previous experience with OTC hearing aids and may already know what works best for you. We want to share with you that our Hearing Specialist appointments are completely free of charge and are offered as an opportunity to better understand your experience, answer questions, and explore solutions that may help. However, a specialist appointment is not required if you simply wish to proceed with a return and refund. To initiate a return, we do require a live call with one of our representatives so we can verify the request and provide the proper return instructions. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will be happy to assist you. Thank you again for bringing this to our attention. We appreciate the opportunity to help make the process as clear and straightforward as possible. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 18, 2026

Hi Shazza, Thank you for taking the time to share the details of your experience. I understand why the conflicting information regarding the return label, replacement, and upgrade would be frustrating, especially after taking the time to complete the video appointment and follow up with our team. We appreciate you bringing this to our attention and giving us the opportunity to review what happened. I reviewed the details of your previous video appointment and can confirm that Lars introduced himself as a Hearing Specialist and discussed your husband's experience with the Atom X, including the fit concern. During the appointment, he also explained the AudienCare program and the available options. Your case has now been brought to our Specialized Care Team, and we will be closely involved in handling your replacement moving forward. We will make sure the replacement request is properly reviewed and prioritized, and that you receive clear updates regarding the return and shipment. Thank you again for your patience and for giving us the opportunity to assist you. We appreciate your continued communication and will do our best to make the remaining steps as smooth as possible. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 12, 2026

Hi Stephanie, Thank you for taking the time to share your feedback. We understand your concerns regarding the warranty coverage and the type of support available when you need assistance. We also appreciate you bringing your experience to our attention. For clarification, our standard one-year warranty covers concerns related to manufacturing defects or device malfunctions during the warranty period. If a hearing aid is lost, physically damaged, or the concern falls outside the warranty terms, it may not qualify for a warranty replacement. Our protection plan or Audien Care program provides additional coverage for situations such as loss or accidental damage. We would like the opportunity to assist you further and make sure you have a clear understanding of the warranty process. One of our Specialized Care Team members will be reaching out to review your concern and guide you through the available options. Thank you again for your feedback. We appreciate the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingAug 6, 2026

Hi Maria, Thank you for taking the time to share your experience. We understand how important it is to have a clear and timely resolution, especially after completing the return process within the 45-day trial period. We appreciate the time you spent working with our team and providing the hearing aids an appropriate trial before deciding they were not the right fit for your hearing needs. We can also understand your concern after receiving confirmation that your return had been received and continuing to wait for the refund. Our Specialized Care Team will be reviewing your return and refund status closely to ensure the appropriate next steps are completed. Since your return was initiated within the applicable return period, the team will verify the returned order and work toward completing the eligible refund as quickly as possible. We appreciate your patience and the opportunity to make sure your case receives the attention and resolution it deserves. Warm regards, Specialized Care Team Audien Hearing

Response from Audien HearingJul 18, 2026

Hi David, Thank you for taking the time to share your feedback with us. We understand where you are coming from and appreciate the opportunity to review your concerns. We recognize how disappointing this experience has been, especially when the outcome of your warranty claim was not what you were expecting. Your feedback is important to us, and we value the chance to look into your concerns more closely. I took the time to review your previous interactions and the details of your warranty claim. Based on the inspection completed by our Quality Team, the hearing aid was determined to have sustained physical damage rather than a manufacturing defect. As a result, it did not qualify for a warranty replacement under our standard warranty guidelines. That said, I would still like the opportunity to help. I will be endorsing your case to one of our Specialized Care Team members, who will take a closer look at your claim, review your account, and explore what options may be available to assist you further. Thank you again for sharing your feedback. We appreciate the opportunity to review your concern and will do our best to help. Warm regards, Specialized Care Team Audien Hearing