Audien HearingAudien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Faye
I can’t review a product I have still not received.
Response from Audien HearingJan 12, 2024
Faye, I apologize for the delay in getting you your hearing aids. After looking into your tracking information I can see that UPS has lost your package. I just created you a new order and will make sure to have that shipped to you today! Thank you for your patience and understanding. I will be adding in a complementary gift to your order for the inconvenience.
Chi D.
I ordered the AtomPro hearing aid for my mom. The first product came with a defected ear piece. I called asking for a replacement, they took care of it right away. I got a replacement within 48 hours. My mom tried for 3 weeks and she had headache every night so we decided to return the product ( on the website they said you can return with full refund in 45 days). However, when I called to talk to a representative, he insisted that I called to upgrade to BTE hearing aid that I didn’t even know and never asked for it. He said I had to wait for it to come before I can get the refund. I think it’s a scam because they just want you to pay more for their product instead of honoring their return policy. When you tried to call, or even chat, they put you on hold for a long time then hung up on you or never responded to chat.
Response from Audien HearingJan 8, 2024
Chi, I am sorry to hear that the Atom Pro wasn't a good fit for your mom. We always honor our 45 day money back guarantee and I will make sure you get you taken care of. I cant find your order information with your name provided here can you please send me your order number or email that made the purchase and Ill get the return process started for you.
Jim
Was awaiting delivery of Atom Pro 2 hearing aids scheduled for tomorrow 1/5 but after checking order status, I was amazed to see that they hadn't even shipped. Phoned their customer service number and was given a BS story from agent about how there was a problem with DHL and they were changing to UPS . Was offered a 20 buck discount for the delay which I thought was fair, I asked them to change the delivery location since I wasn't going to be in town next Tuesday. Later in the day I decided to see if they had updated everything and called customer service again. This time I was told the REAL reason why I haven't received the hearings aids. They don't have them in stock, something the previous guy didn't mention. So I canceled order,I was really looking forward trying them and to see the difference from more expensive ones I have. It's bad business for a company to take your money when they don't have a product to sell. I hope my refund gets credited to my account as fast as it was debited.
Response from Audien HearingJan 8, 2024
Jim, I apologize for the inconvenience caused by the back order and the extended shipping times for your recent order. I understand how important it is for our customers to receive their hearing aids in a timely manner. We have cancelled your order and processed a full refund. Depending on your bank or credit card company, it may take a few business days for the refund to reflect in your account.
Tom T.
The company's website shows: Try the Atom 2 series 100% RISK-FREE for 45 days. Don't like it? Don't worry we've got you covered with a refund! 45-Day Money-Back Guarantee I started the return process on December 18 and it is still not complete. Every email requesting that the return process be started is met with a reply from the company asking if I've tried "this or that" drawing a reply from me in return that "I have, please initiate the return process." The latest reply from Audien was an offer to upgrade the Atom 2s for "only $80" to another pair which I refused and once again requested that the return process get started. It seems to me the company is stalling so they can fall back on the 45 day time limit. I cannot recommend this company based on its poor customer service.
Response from Audien HearingJan 2, 2024
Tom, Due to the holiday season, our response times are a bit longer than usual. I apologize for any inconvenience this may cause and appreciate your patience as I work to resolve your issue as quickly as possible. I have sent a return label to your email for the hearing aids. Upon receipt and verification of the returned items, we will process a full refund to your original payment method. Please allow 2-3 business days for the refund to be reflected in your account.
antone
recieved the set and they are horrible the high frequency noise is so annoying. i emailed for a return label and no one has responded to my request. this was such a rip off
Response from Audien HearingJan 2, 2024
Antone, Due to the holiday season, our response times are a bit longer than usual. After looking into your order history I can see a return label was created and emailed to you on 12/31. Upon receipt and verification of the returned items, we will process a full refund to your original payment method. Please allow 2-3 business days for the refund to be reflected in your account.
Kirk
When I received my hearing aids, I charged them as instructed. When I put them in my ears there was no sound. I used the furnished pick and turned up the volume. Still no sound. I contacted the company and they said to return them (just the hearing aids). They sent a label and said to return everything. I contacted them and asked for clarification. They responded by saying return only the hearing aids. I didn't return them right away. I got another pair and after charging I put them in my ear and got a high-pitched squeal in both ears. I contacted the company and before I heard from them, I mailed both hearing aids. I got instructions to mail everything back to them. I have all of the remaining items in the original box and will mail tomorrow (12/23/2023).
Response from Audien HearingDec 22, 2023
Kirk, Im sorry to hear about your experience with our hearing aids. This sounds like you received a defective pair. It is highly irregular to receive 2 pairs that are both defective but with what you described that seems to be the case.
Eugene M.
Asked several times how to order ear tips/ domes for audien atom pro 2. Sent multiple emails to customer service. Got no reply in fact was told i was in a queue I remained there for several hours and never got an answer Another email i was referred to a web site called Just Answer I was charged $1 for an answer on how to get ear tips/domes Got some referral to a Chrome web site having nothing to do with my question and without my permission was signed on to a subscription service whch I was able to figure out how to cancel
Response from Audien HearingDec 7, 2023
Eugene, I just looked over your conversation with our customer service team and I would like to apologize for the delay in answering your question. We always push having amazing customer service and it shouldn't have taken 28 Hours to get your question answered. I will be sending you a free set of ear tips for your atom pro 2 to make sure you get the right fit for your hearing aids.
Abel Mordechai B.
ORDER GU79093 fifth unanswered request for instructions how to return your product which arrived almost two weeks late despite my paying extra for expedited shipping. I have requested my cc company to Refund the payment. How do I return the product_
Response from Audien HearingDec 4, 2023
Abel, I apologize for the difficulties you have had in starting the return process. I just looked up your order number and cant seem to find any calls, emails , or chats from you requesting a return. I just emailed you a return label for you to send us back your hearing aids. Once we receive your package you will receive a full refund on your order. Please allow 2-3 days for the money to be seen in your account. I hope this resolves this issue.
