Audien HearingReviews of audienhearing.com

I had to return 2 sets of hearing aids due to constant feedback. They claim they never received the second pair back, so they are refusing to pay the refund. I followed their directions for the return, but now I’m out close to $300 dollars. Do not use this company. These are the order numbers: #749607; #750377; #757736;

Pease don't buy this product. They are worthless and the company WILL NOT give you your money back. Taking advantage of old people... they should be ashamed of themselves. I wouldn't even give them a 1 if there was a lessor score.

As a pensioner and needing hearing aids I ordered from Audien, knowing they had a 45 day return guarantee. Sadly when the hearing aids arrived they were too big to fit into my ears. I immediately contacted the company for a return label. I heard nothing from them. I’ve tried three times, over a period of a month, asking for a return label but had no reply. I paid their additional in-house insurance as well. Looks like I’ve wasted $166.00. As a pensioner this is a lot of money. I don’t have the hearing aids I need and without a refund I cannot afford to buy another set. Such bad customer service. Update: 16th March 2024 After leaving the above bad review Audien finally made contact through Trustpilot. I gave them the information they said they required (although I had already sent it to Audien Customer Services in all previous emails) I have still not received the refund. I had to email them so many times before I finally got a returns label and two weeks after posting back to them Audien have not acknowledged receipt of the hearing aids nor sent out the refund. Do not use this company as even though they state they offer a full refund, they do not and will not refund your money.

If your company is any good you wouldn't need to spam me and refuse to remove my details from your email list. Think it says it all about how you treat your potential customers Thank you for your response in note getting spam from you on other accounts. The problem is the people you pay to advertise your business, they're from sales @ stellarwebhub.online, it's companies like yourself that finance these bulk spamming companies making things difficult for people trying to filter out all the rubbish they send through

My first set of Atom 2 failed after three weeks. I contacted the company and they sent a new set about ten days later after I had returned the defective set. I tried them for a week and decided they didn't meet my expectations and wanted to return them for a refund. I was informed that I was beyond the 45 day return period. I explained that I was well within the 45 day period for the second set. They informed me that the return period began with the first set and did not get extended with a new set. What a load of crap!

I originally purchased the Atom Pro aids and was unable to insert them in my ears because they were just too big. I returned them and replaced them with the Atom 2 model. And once again using the smallest earbud, I could insert them but not enough to keep them from falling out within minutes of use.

No matter what size dome I used, I always got a screeching sound when I put the hearing aids in. So I returned them.

Ordered Audien ATOM Pro 2 on 1/8/2024. Great deal (buy 1 set get another set for 50% off). Off course I'm ordering 2 sets of them. Shipping stated I'd receive them on Monday 1/15/2024. How? They haven't even shipped yet. I've been waiting all week for them to ship, since tracking said awaiting shipping since Monday evening (1/9/2024). Did their online chat feature which stated it'll take a few hours to respond. What's the point of the chat if you can't chat? I did receive an email from support, as generic as can be, blaming logistics. "The delay in specifying a timeframe is due to unforeseen supply chain challenges beyond our control, such as transportation issues and fluctuating demand. Please rest assured that we are working diligently to expedite your order while maintaining quality standards. We expect your order to ship very soon, within the next few days. Your patience is greatly appreciated during this time." How can you blame logistics (ups, usps, fedex, etc) if the items haven't left your facility? So my oder is expected to ship soon within the next few days... isn't that what's promised when ordering? Sure, thanks for appreciating my patience, while you hold onto my money without the consumer having their product. Great business motto. I'll update the review if I ever get them Update: 1/22/2024 Although Audien emailed me with an update on shipping, I have still yet to receive them. I'll post another update when/if I ever receive them. Update: 1/27/2024 Tracking has not budged since 1/19/2024. After numerous emails with their incompetent email support staff that failed to understand (even though I'm literally spelling it out for them) & realize that the shipment has not moved/budged, according to tracking, since 1/19/2024. I replied many times that tracking hasn't budged since the 19th, all they would reply back is with copy/paste of tracking info. They would not understand that the shipment has not budged even though I've told them this at least 3 times. I decided to call their support on 1/25/2024. After a 15 minute call, including wait time, the agent actually looked at the tracking & came to the same conclusion that the shipment is in fact lost. Finally, I reached someone that has common sense & actually did their job of investigating & realizing there was an issue with shipping. She sent me a new order that is supposed to arrive on 1/30/2024. I was also assured the 45 day guarantee will start until I actually receive the 2 sets of Atom Pro 2's. My initial order was on 1/8/2024. This was a concern of mine. I'll post another update in future.