Audien HearingReviews of audienhearing.com

Response from Audien HearingOct 1, 2024

Hi Lena, This is Carla from Audien Hearing. I hope this message finds you well! I'm part of a special team supporting Product Feedback and Customer Relationship. I saw your review and wanted to make sure you're taken care of. You mentioned that you never received your hearing aids, one package was torn opened with no contents, another one sent to the wrong address. You called and requested money deposit back to my account but haven’t heard anything yet. We're sorry to hear about this but rest assured, we are committed to make this right for you. I can see that there's an open ticket with Customer Support regarding your concern and an email was sent to you last Wednesday from our Customer Service representative "Nelly". He advised you that the are refund has already been processed. Your experience is important to us. If you still require support or have questions, please reply let us know and we will prioritize your request. Take Care,

Response from Audien HearingSep 22, 2024

Hi Steve,, I hope this message finds you well! I'm part of a special team supporting Product Feedback and Customer Relationship. I saw your review and wanted to make sure you're taken care of. I can see that you currently have an open ticket with Customer Service. If you still require support or have questions, please let us know, and we will prioritize your request. Take Care,

Response from Audien HearingSep 22, 2024

Hi Jay, This is Carla from Audien Hearing. I hope this message finds you well! I'm part of a special team supporting Product Feedback and Customer Relationship. I saw your review and wanted to make sure you're taken care of. I can see that you currently have an open ticket with Customer Service. If you still require support or have questions, please let us know, and we will prioritize your request. Take Care,

Response from Audien HearingAug 23, 2024

Hi Mr. Long, This is Carla from Audien Hearing. I'm part of a special team supporting Product Feedback and Customer Relationship. I saw your review and wanted to make sure you're taken care of. I can see that there's an open ticket with Customer Support regarding your concern and we have sent you a free upgrade for the ION. Is there something else we can do to make this a positive experience for you? Your experience is important to us. If you still require support or have questions, please reply let us know and we will prioritize your request. Take Care!

Response from Audien HearingAug 15, 2024

Hello, This is Carla from Audien Hearing. I hope this message finds you well! I'm part of a special team supporting Product Feedback and Customer Relationship. I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that when you ordered our product, you received a notice to sign up for a buyers club. Did you place the order directly from our website audienhearing.com/? Kindly note as well that Audien Hearing is located at 10733 N Frank Lloyd Wright Blvd Ste 103 Scottsdale, AZ 85259. You can also purchase some of our beloved products in Walmart, Amazon and now we're on QVC too! I hope this helps you. Your experience is important to us, and we want to ensure we provide you the assistance you need. If you still require support or have questions, please reply to this email, and we will prioritize your request. Take Care!

Response from Audien HearingJul 5, 2024

Fred, I am unable to locate your order with the information provided hear. Can you please send me your order number so I can take care of this for you.

Response from Audien HearingMay 20, 2024

Jim, I cannot locate your order details with the name provided above. Can you please send me your order number so I can find your order details and send you another unit.

Response from Audien HearingApr 24, 2024

Maggie, Im sorry to hear that our hearing aids didn't meet your hearing needs. After looking into your conversation history I see that you did ask about a refund within the 45 day window. l just processed a full refund on your order and you will be credited to your original payment method. Please allow 2-3 days for the money to be seen in your account. Thank you for your patience and understanding, and I apologize for the inconvenience.