P B.
Money back guarantee is a lie
Money back guarantee is a lie. I ordered a set of hearing aids in a couple of months ago. I asked to return them and was pressured into letting them send me the upgraded version for no additional cost, with promise that I could return for a full refund if they didn’t work. They assured me I could have a refund if they didn’t work for me. The replacements also didn’t work. When I asked to return for a refund, they tried to pressure me into upgrading again. They finally agreed to allow me to send them back for a refund. I have the UPS tracking proof they received them back, but they insist it “takes a while” and they “don’t see them in the system”. I still have not received a refund. Beware of this company.
Response from Audien HearingFeb 10, 2025
Dear Patricia, Thank you for reaching out again. We sincerely apologize for any inconvenience you experienced, and we appreciate the opportunity to address your concerns. We’ve already responded to you directly and through the BBB website, but I wanted to follow up here as well. I’m truly sorry that it seemed there was a delay in processing your refund request. Our team’s intention was never to delay but rather to explore every possible way to provide you with the best hearing solution—whether through troubleshooting, free accessories, or a complimentary upgrade. That being said, we completely understand your request, and I’m happy to confirm that your refund has been fully processed. Please allow 7-10 business days for the funds to reflect in your original payment method, depending on your financial institution. If there’s anything else we can do to assist you, whether now or in the future, please don’t hesitate to reach out. We truly appreciate your time and the opportunity to serve you. Best, Marian P.