Bought the Atom Pro a few months back and one of the hearing aids quit working, I contacted the Audien and even after the return time expired they made it right by sending a new pair and taking back the old ones.
The customer service and communication is excellent and I will upgrade my hearing aids in the future with Audien.
Response from Audien HearingMar 10, 2025
Hi Charles,
I’m delighted to hear about your positive experience with our customer service team! Thank you for your trust in us and for choosing our product. We are committed to not only providing affordable hearing aids but also delivering the best possible customer care.
We truly appreciate your feedback. If you ever run into any issues or need further assistance, please don’t hesitate to reach out—we’ll be more than happy to help!
Best regards,
Vince
DG
Donald G.
good service
Did a great job finding the order
Response from Audien HearingMar 4, 2025
Hi Donald,
I’m truly amazed at how smoothly your transaction went, and I’m so glad we were able to assist you effectively! Your feedback is incredibly valuable to us, as it motivates us to continue striving—not just in providing affordable hearing aids, but also in delivering the best possible customer experience.
Thank you for your continued support! We’re always here for you as a trusted partner on your hearing journey.
All the best,
Vince
TR
T R S.
I love these Atom Pro 2 hearing aids
I upgraded my hearing aids to the Atom Pro 2. These have so many features that make these a great buy. In my opinion the best features are the restaurant mode and the TV mode. The restaurant mode masks out most of the ambient noise allowing me to easily hear conversations at my table while toning down the background noise normally associated with a busy establishment. The TV mode allows me to easily hear the programming without a loud volume that may blast out others in the room.
I had an issue with one of my hearing aids and emailed the help desk. Anna was the person who promptly got in touch with me. After a few short email exchanges with troubleshooting suggestions we could see that there was no fix for my unit. Anna promptly sent me a return label and processed a replacement order. Anna was very help and is an asset the her department. I love these hearing aids and was a little lost while waiting just a couple of days for the replacements. I would recommend these Atom Pro 2 hearing aids to any who needs them.
Response from Audien HearingFeb 28, 2025
Dear TR,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear how much you’re enjoying the Atom Pro 2 and its advanced features. It’s wonderful to know that Restaurant Mode and TV Mode have made such a positive impact on your daily life, helping you enjoy conversations and entertainment with ease.
I’m also delighted to hear that Anna provided you with prompt and helpful support! We take great pride in our customer service team, and I’ll be sure to pass along your kind words—she will be so happy to know she made a difference for you.
We truly appreciate your recommendation and your trust in Audien Hearing. If you ever need anything in the future, we’re always here to help. Enjoy your new replacement hearing aids, and thank you again for being a valued member of the Audien family!
Best regards,
Marian P.
JC
JAMES C.
We'll I've had them in for two days and…
We'll I've had them in for two days and I'm wearing them quite a lot. However I'm really used to having ear buds in for long periods. So for folks not used to things in their ears. They should take it slow and follow the recommendations I'm the start up kit. Which is 1-2 hours a day and build up to wearing them much more.
Response from Audien HearingFeb 24, 2025
Dear James,
Thank you for taking the time to share your experience! It’s wonderful to hear that you’re wearing your hearing aids comfortably and enjoying them so far. Your advice about easing into wearing them is spot on—taking it slow and following the start-up kit recommendations can really make a difference, especially for those new to hearing aids.
We truly appreciate your thoughtful feedback and are so glad to have you as part of the Audien family. If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Marian
HM
HM
New Experience - Learning on the Job
New to hearing aids, saw AAP promoted on CBS. Researched on my own, opted to try AAP2, step up, special offer, reasonably priced. Received two days ago, couple hour experiment that night, first attempt lot of fumbling, old dog, new trick, but working better than expected. Used couple hours yesterday morning, several hours later last night, more fumbling as I searched for settings that would minimize the new sensations like somewhat distant actions being greatly amplified . Fourth round this morning, still getting used to amplified sounds and occasional chirps or squeals, but settling into an acceptable routine. Turned the TV volume down, played with volume and mode settings on AAP2 to get most desirable result. Still a work in progress, but with a little help from my friends, particularly Carmie and Sophia, experience favorable and seemingly getting better use by use.
Response from Audien HearingFeb 24, 2025
Dear HM,
Thank you for taking the time to share your journey with your AAP2 hearing aids! It’s great to hear that you’re adjusting well and that each use is bringing you closer to the best possible experience. Like any new device, especially hearing aids, there’s always a bit of a learning curve, but it sounds like you’re making fantastic progress!
I love that you’re experimenting with the volume and mode settings to find what works best for you—it’s truly the key to optimizing your hearing experience. If you ever need any additional guidance or tips, please don’t hesitate to reach out. Carmie, Sophia, and the rest of our team are always here to help!
We appreciate you giving Audien a try and are so happy to have you as part of our community. Wishing you continued success on your journey to better hearing!
Best regards,
Marian
JV
Joseph V.
Great customer service
I just wanna say, I bought my adam pro 2 in February 2024. It took Me a while to get them adjusted to my hearing,especially in a noisy environment. I put them away for a while because of this problem. After a couple of months I decided to try them again because of my hearing getting worse. I was finally getting comfortable with them, then one of them stopped working. So I contacted customer service via e-mail.( I figured I had nothing to loose) . After a few e-mails back and forth, I received a new pair of adam pro 2 in the mail just 3 days before my 1 year warranty expiration date. I just wanted to say that their customer service was very professional and courteous. I never thought that I would get a free pair just 3 days before the warranty expired. I put them in today right after i received them. My TV volume was always above 50. Now it's down to 20. O and by the way, I have pretty bad ringing in my left ear. (tinnitus) and these things really help lower the ringing sound. Thanks AUDIEN HEARING.
Response from Audien HearingFeb 10, 2025
Hi Joseph,
Wow! Thank you so much for sharing your experience—it truly made our day! 😊 We’re thrilled to hear that you gave your Audien Atom Pro 2 another try and that they’re now making such a positive difference for you. It’s amazing to hear that your TV volume went from 50 to 20—that’s exactly the kind of life-changing impact we strive for!
We also appreciate your kind words about our customer service team. Our goal is always to provide professional, courteous, and timely support, and we’re so glad we could get your replacement to you just in time! Knowing that the hearing aids are also helping with your tinnitus relief makes us even happier.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help ensure you get the best possible hearing experience. Enjoy your Atom Pro 2, and thank you again for being a valued part of the Audien family!
HC
Heather C.
Great customer service! Love the portable charging case.
Besides the great customer service, this company has a good product at a low price that we could afford. I usually wear expensive hearing aids that I got through State industrial insurance. I lost them and it's too soon to get more. This was a great choice. I also enjoy that the charging case is portable and I can take it with me so I have a place to store them when I need to take them out. In the past I've had to be very careful with them in my pocket with a chance of losing them. Thank you Audien!
Response from Audien HearingFeb 4, 2025
Hi Heather,
Wow! Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely thrilled to hear that you’ve had a great experience with both our customer service and our hearing aids!
It means a lot to us that Audien could provide an affordable and reliable option for you when you needed it most. Losing an expensive pair of hearing aids can be frustrating, so we’re glad that our product has been a great alternative. And we couldn’t agree more—the portable charging case is such a game-changer! Having a safe and convenient place to store your hearing aids while on the go is so important, and we’re happy to hear that it’s making a difference for you.
Thank you for being a part of the Audien family! If you ever need anything, don’t hesitate to reach out—we’re always here to help.
Wishing you all the best,
Marian P.
ED
eDragon
Update on purchase of Audien Pro 2
Update on purchase of Audien Pro 2. With help of the great support teams at Audien, I
was able to solve my problems using the Audien Pro 2. The hearing aids are good and well worth the cost. No trouble hearing. Still have some problems some days inserting the hearing aids. Get a whistling noise that tells me the insertion isn't quite right. But I keep trying and usually am able to get rid of the whistling.
Response from Audien HearingFeb 3, 2025
Hi there,
Thank you for sharing your experience! 🌟 We're so happy to hear that our support team was able to help you, and that you're enjoying your Audien Atom Pro 2 hearing aids. It’s wonderful to know they’re making a difference for you!
The whistling noise usually means the fit isn’t quite snug, but it sounds like you’re doing a great job adjusting them. If you ever need any tips or guidance, our team is always here to help! 😊
We truly appreciate your support and feedback. Wishing you continued success with your hearing aids!
Best,
Marian P
