Audien HearingReviews of audienhearing.com

Response from Audien HearingMay 5, 2025

Hello David, Thank you for your feedback, and please accept my sincere apologies for the back-and-forth as well as the inconvenience this has caused. I completely understand how frustrating this situation can be, but please rest assured—we’re committed to making sure you receive what is rightfully yours. I reviewed your account and saw that an offboarding link was sent to you. This is part of our updated return process. All you need to do is access the link, enter your order number, and it will automatically generate the return information for you. Once again, thank you for your patience and understanding throughout this process. All the best, Vince

Response from Audien HearingApr 23, 2025

Hello Travis, Thank you for taking the time to share your thoughts with us. Please know that we take your feedback seriously, and I’m truly sorry to hear that you’re still experiencing difficulties adjusting to your hearing aids — your frustration is completely understandable. We’re here to support you every step of the way, and I want to ensure you get the assistance you need. I tried searching for your account but was unable to locate it. We’d be more than happy to help — please don’t hesitate to reach out to us directly at 205-255-1112 or via email at [email protected]. We’ll make sure you’re taken care of promptly. Thank you again, and we look forward to assisting you. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello Craig, Thank you for bringing this issue to our attention. I sincerely apologize for the confusion and the back-and-forth — I understand how frustrating this situation must have been, and I truly appreciate your patience. I’ve just checked your account, and I’m happy to let you know that everything has been resolved. We’ve canceled the free upgrade to the ION and have processed a refund for your Atom Pro purchase instead. Please note that the refund should reflect back in your account within 10 business days. Thank you again for your understanding and patience throughout this process. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello Dianne, Thank you for raising and sharing this concern with us. We sincerely apologize for the inconvenience this delay has caused. I understand how important it is to receive your hearing aids on time, and I’m truly sorry that we didn’t meet that expectation. I’ve just checked your account, and according to the tracking information, your order is now scheduled to be delivered on April 23, 2025. Please rest assured that everything is being handled, and your package is on its way. We truly appreciate your patience and understanding in this matter. Best regards, Vince

Response from Audien HearingApr 7, 2025

Hi Lowell, Thank you for taking the time to notify us about this. Please accept my sincere apologies for the setback, and I completely understand where you're coming from. Rest assured, we are here to help you resolve this matter. Additionally, we are unaware of any $53 charge for each question you’ve asked — this is certainly not in line with our policy, and I’m very sorry if that’s what you experienced. I’ve sent you a separate email to further discuss what you’ve encountered. I see that we’ve tried to reach out to you but have had some trouble getting a response. No worries, though! I’ll follow up to make sure we connect, and I’ll be sure to get back to you as soon as possible. Thank you for your patience and understanding. Best regards, Vince

Response from Audien HearingApr 7, 2025

Hi Michelle, Thank you for bringing this to our attention. I want to sincerely apologize for the experience you’ve had — this is certainly not the level of service we strive for, and I’m sorry if we’ve fallen short in providing real-time assistance and for any delays. Please rest assured, we have successfully processed your refund, and you should receive it within 3-10 business days. I’ve sent you a separate email with the details, but if for any reason you haven’t received it, please don’t hesitate to reply to me. I’ll make it a priority to get back to you as quickly as possible. Thank you so much for your patience and understanding during this process. Best regards, Vince

Response from Audien HearingMar 4, 2025

Hi Maron, Thank you for sharing your thoughts about the hearing aids, and I completely understand how frustrating this can be, that they aren’t staying in place and are causing discomfort. Your satisfaction is our top priority, so I’ve sent you a separate email with troubleshooting tips and guidance to help ensure your hearing aids fit comfortably and work as they should. We are fully committed to supporting you throughout your journey with us and making sure you receive the best customer care. Please don’t hesitate to reach out if you need any further assistance—we’re here to help! Thanks for your patience and understanding. All the best, Vince

Response from Audien HearingFeb 28, 2025

Dear Bert, I sincerely apologize for the frustration and disappointment you’ve experienced. Your satisfaction is extremely important to us, and I want to make things right for you as quickly as possible. I will be reaching out to you directly via email so we can work together on getting a replacement sent to you immediately. I truly appreciate your patience, and I want to ensure you have a positive experience with Audien Hearing. We value you as a customer and understand how important reliable hearing aids are in your daily life. Please keep an eye on your inbox—I will do everything I can to resolve this for you as soon as possible. Thank you for bringing this to our attention, and I look forward to assisting you further. Best regards, Marian