James S.
outstanding customer care
I had an issue with my right hearing aid. It still worked fine I however could not adjust the volume remotely. I called the manufacturer and after a few test she determined I need to return them and get a new pair. My experience with their customer service was outstanding I couldn’t be happier!
Response from Audien HearingNov 21, 2025
Hi James, Thank you so much for sharing your experience! We’re really glad to hear that our team was able to help you quickly figure out what was going on with your right hearing aid and get a replacement on the way. We know how important it is for everything—especially the remote controls—to work smoothly, so it means a lot to hear that you felt supported throughout the process. If you ever need anything else or have questions down the road, we’re always here for you. Thanks again for trusting us! Warm regards, Vince Audien Hearing Team



