Joel T.
Return of hearing aid
I called Audien last month to return hearing aids I bought for my wife. I spoke with a representative on a computer video and explained the reason for the return. He directed me to return the item and told me I would receive an email for returning item. I didn't receive the email for sometime so I call Customer Service today and spoke to Rick. He was very professional and arranged or another email to be sent to me which I recived almost immedialtely. He is a very good representative of your company
Response from Audien HearingJan 5, 2026
Hi Joel, Thank you for taking the time to share your experience with us. We appreciate you explaining what occurred during your initial return request and are glad to hear that Rick was able to assist you promptly and professionally. We are pleased that the return email was sent to you right away and that Rick was able to provide the support you needed. Your kind words about his professionalism mean a great deal to us and will be shared with our team. Thank you as well for giving our hearing aids a try. If you need any further assistance at any point, please feel free to reach out. We are always here to help. Warm regards, Angel Audien Hearing Team