Audien HearingReviews of audienhearing.com

Response from Audien HearingJun 3, 2025

Hello Mark, Thank you for sharing your thoughts with us, and please accept my sincere apologies if you’ve been left feeling disappointed. That’s certainly not the kind of experience we want for you. We take your feedback seriously and are fully committed to providing you with the help and support you need. I’ve reviewed your account and can confirm that we’ve already sent you the return instructions for your hearing aids. If there’s anything unclear or if you need further assistance, please don’t hesitate to reach out. We’re here to help every step of the way. Best regards, Vince

Response from Audien HearingJun 3, 2025

Hello Mark, Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience this situation has caused. We understand how important timely delivery is, and we’re truly sorry for any frustration this delay may have caused. While shipping delays can occasionally occur, please rest assured that we are committed to ensuring you receive exactly what you paid for. According to our system, your package was successfully delivered on June 2, 2025. If you have not received it or if there are any further concerns, please don’t hesitate to reach out—we’re more than happy to assist you. Best regards, Vince

Response from Audien HearingMay 21, 2025

Hey Jules, First, I’d like to sincerely apologize for this experience—this is certainly not the first impression we want to leave with you. I understand how important timely delivery is, and I can only imagine how frustrating this delay must be. While third-party couriers can sometimes contribute to delays, we take full responsibility and are committed to ensuring you receive what is rightfully yours. Unfortunately, I’m unable to locate your order using your name alone. To help us resolve this quickly, I recommend giving us a call at 205-255-1112 or emailing us directly at [email protected]. We’ll make sure to get back to you as soon as possible. Thank you for your patience and understanding. Best regards, Vince

Response from Audien HearingMay 13, 2025

Hi Richard, Thank you for sharing your sentiments—I completely understand where you're coming from, and your concerns are absolutely valid. Our system is designed to make the return process more systematic to ensure that all customers are following the proper steps when sending hearing aids back to us. I understand this might feel frustrating or inconvenient, but please know that we're fully committed to guiding you through the entire process and making it as smooth as possible. I’ve checked your account and confirmed that the return label has been successfully reactivated and re-sent to your email. Everything should now be good to go. Thank you again for your patience and understanding. Best regards, Vince

Response from Audien HearingMay 13, 2025

Hello Thomas, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience this has caused you. Recently, we’ve been caught up with a high volume of inquiries, and we truly regret the delay and the time you spent waiting. Please know that we remain fully committed to our policies and your satisfaction. I double-checked your account, and it looks like everything is in order. I also saw that you were able to speak with Pauline from our team last Saturday, and she assisted you with the return process. It seems everything has been settled for now, but if you need any further assistance, please don’t hesitate to reach out. Thank you once again for your patience and cooperation. Best regards, Vince

Response from Audien HearingMay 8, 2025

Hello, Thank you for your feedback, and please accept my sincere apologies for the inconvenience this has caused. This is certainly not the experience we aim to deliver. Please know that we are committed to our return policy and to ensuring that you receive the support you need. Unfortunately, we’ve been experiencing a higher volume of inquiries than usual, and we acknowledge that we’ve fallen short in providing you with timely assistance. I wasn’t able to locate your account using your username. To help us better assist you, please give us a call at 205-255-1112, or reach out again via email at [email protected] with your order details. Thank you for your patience and understanding. Best regards, Vince

Response from Audien HearingMay 7, 2025

Hello Blake, Thank you for your feedback, and I sincerely apologize for the experience you've had. I completely understand how frustrating it must be not to receive your replacement order on time, and I want to assure you that we take full responsibility for the delay. While we may have fallen short, I’ve already checked with our team, and they are currently in the process of sending out your order. We truly appreciate your patience and understanding as we work to make this right. Best regards, Vince

Response from Audien HearingMay 5, 2025

Hi Dale, Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience. This is certainly not the kind of outcome we hoped for, and I sincerely apologize for any frustration it may have caused. That said, we’re still very grateful for the time you spent with us. Please know that we take your feedback seriously—as a challenge and an opportunity to improve our service and provide the best experience possible moving forward. Best regards, Vince