Audien HearingAudien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Daniel B.
Excellent response to guestion.
Response from Audien HearingJan 6, 2026
Hi Daniel, Thank you for your kind feedback. We appreciate you taking the time to share your experience and are glad we could assist you. If you need anything further, please do not hesitate to reach out. Warm regards, Angel Audien Hearing Team
Dale
I purchased this hearing aid at the recommendation of a friend who told me that they were "just as good" as the more expensive hearing aids. I then tried the "more expensive" hearing aids (which were Very Much More Expensive). For my individual situation, I clearly needed the more expensive assistive device. As soon as I receive my Audien device, I received an email inviting me to a zoom call. I participated and found it to be very helpful. Charissa, the agent followed up via email. All was very clear and helpful, and emails were answered promptly. I emailed back after I determined that the Audien unit did not meet my individual requirements and Charissa walked me through the return process and created a USPS label for me to return the unit. I will place it in the mail and hope to receive a full refund via my PayPal account - or I will repost. I have found that the customer service provided by Audien is far superior to most other companies I must deal with - even if they choose to not communicate by telephone.
Response from Audien HearingJan 6, 2026
Hi Dale, Thank you for taking the time to share your experience. While we understand that our device was not the right fit for your individual needs, we truly appreciate you giving Audien a try. We are glad to hear that your video call was helpful and that Charissa was able to support you clearly and promptly, including assisting with the return process. Providing timely and supportive service is very important to us, and your feedback means a lot. Thank you again for your honest review. If you need any assistance during the refund process, please feel free to reach out. Warm regards, Angel Audien Hearing Team
Betty
I feel as though my issues were met thoroughly & timely
Response from Audien HearingJan 5, 2026
Hi Betty, Thank you for sharing your feedback with us. We are glad to hear that your concerns were addressed thoroughly and in a timely manner. We truly appreciate you taking the time to let us know about your experience. If you need any assistance in the future, please do not hesitate to reach out. Warm regards, Angel Audien Hearing Team
Karen R.
I called to return my Atom X hearing aides because the left ear wouldn't stay in my ear. She walked me through how to get to fit in my ear canal properly. So I will keep them for now and wait for the smallest ear adapters to arrive before I make the decision to return or not. Thank you!
Response from Audien HearingJan 5, 2026
Hi Karen, Thank you for taking the time to share your experience with us. We truly appreciate your openness to trying the adjustments and giving the hearing aids another chance. Finding the right fit can make a big difference, and the smallest ear adapters should help improve comfort and stability. We are glad our representative was able to walk you through the fitting process. Please do not hesitate to reach out if you need any further assistance while you are testing the new adapters. We are here to support you every step of the way. Warm regards, Angel Audien Hearing Team
Dan C.
Had a problem and the service person went way out of his way to help me resolve it. Rare to get such personal service in this day and age.
Response from Audien HearingJan 5, 2026
Hi Dan, Thank you for taking the time to share your experience. We are glad to hear that our team was able to go the extra mile to help resolve your concern. Providing personal, attentive service is very important to us, and your feedback truly means a lot. If you need any assistance in the future, please do not hesitate to reach out. Warm regards, Angel Audien Hearing Team
Anne St. J.
The customer service representative taking my return was very helpful. He was pleasant and very efficient. The return went very smoothly.
Response from Audien HearingJan 5, 2026
Hi Anne, Thank you so much for taking the time to share your experience. We are glad to hear that our representative was helpful, pleasant, and efficient, and that your return process went smoothly. That is exactly the level of service we aim to provide every customer. We truly appreciate your feedback and the opportunity to assist you. Please do not hesitate to reach out if you need anything in the future. Warm regards, Angel Audien Hearing Team
Patricia U.
Rick was great.He explain d everything well so I could order a replacement for my Audien hearing aids.Excellent customer service representative.
Response from Audien HearingJan 5, 2026
Hi Patricia, Thank you so much for sharing your feedback with us. We are glad to hear that Rick was able to clearly explain everything and assist you with ordering a replacement for your hearing aids. Providing clear, helpful support is exactly what we strive for. We truly appreciate your kind words and your trust in Audien. If you need any further assistance, please feel free to reach out. We are always here to help. Warm regards, Angel Audien Hearing Team
Mrs N.
We hadn't had the Audien kit five minutes before my husband misplaced the charger. Thus lead to an extensive house search,even the garbage,but all was fruitless. I called Audien to see if we could purchase a new charger. Rick offered help but a new charger was not available for the kit l had purchased. Rick explained if we had the insurance - we didn't. He quickly arranged for insurance and a replacement at a much smaller cost. I was very relieved. Yes Rick was our hero that day, that's for sure.
Response from Audien HearingJan 5, 2026
Hi Mrs. Nagle, Thank you so much for sharing your experience with us. We truly appreciate you taking the time to let us know what happened. We understand how stressful it must have been to misplace the charger so quickly, and we are glad that Rick was able to step in and help find a solution right away. It is great to hear that he was able to arrange coverage and a replacement at a much lower cost, bringing you some peace of mind during a frustrating moment. We will be sure to share your kind words with Rick. If you need any further assistance in the future, please do not hesitate to reach out. We are always here to help. Warm regards, Angel Audien Hearing Team
