Dianne
Don't give up
I called Audien customer service for help upgrading my hearing aids. I purchased the Atom Pro 2, but never got full use of them because they kept popping out of my ears no matter what I did. Apparently this is a common problem with that model. When I called Audien, at first I had to deal with AI which was not helpful. After I asked for a live agent I talked with Allan in customer service who was very helpful. He listened to my explanation of the problem and offered me a solution that was cost effective for me. I hope to be able to use the new hearing aids I purchased that fit over the ear. I purchased Audien in the beginning because everything I read was positive.
Response from Audien HearingJan 7, 2026
Hi Dianne, Thank you so much for sharing your experience! We are really glad Allan was able to listen and help find a solution that works for you. It means a lot to hear that our support made a difference. We are excited for you to start using your new hearing aids and hope they bring you the comfort and performance you were hoping for. Your feedback is truly appreciated, and it helps us keep improving. Thanks again for choosing Audien! If you require any additional assistance, please don't hesitate to contact us. Warm regards, Specialized Care Team Audien Hearing



