Paula L.
Amazing CS
I would like to share positive feedback regarding my recent experience with Audien’s customer support. After purchasing a hearing aid for my father, we had some initial concerns related to an orange indicator light on the charging case and an occasional beeping sound when the device was worn. Since the product was new, we wanted to make sure everything was functioning correctly. Rowell from the customer support team followed up on our case and kindly called me directly. During the call, he was extremely patient, professional, and clear in his explanations. He thoroughly explained that the orange light is normal for this specific model and addressed all our concerns in a calm and reassuring way. Thanks to his support, everything is now clear, and the hearing aid is working perfectly. I truly appreciate Rowell’s dedication, responsiveness, and excellent customer service. Thank you for the great support experience.
Response from Audien HearingJan 13, 2026
Hi Paula Thank you so much for sharing your experience! We are glad to hear that Rowell was able to provide clear, patient, and reassuring support and help address your concerns. It is wonderful to know that everything is now working as expected and that you felt confident throughout the process. If there is ever anything you need or if questions come up, we are always here to help. Your feedback and trust mean a great deal to us. Warm regards, Specialized Care Team Audien Hearing



