Rick did a great job helping me through a difficult time. Thank you again
Response from Audien HearingJan 20, 2026
Hi Chris,
It was meaningful to read your message and learn about your experience.
We are glad to hear that Rick was able to support you during a difficult time and provide the help you needed. Offering understanding, patience, and steady guidance when it matters most is something we value deeply, and your feedback reflects that care.
Thank you for taking the time to share your appreciation and for trusting Audien Hearing to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
SL
Susan L.
I have quite a history of trying to get…
I have quite a history of trying to get the correct hearing aids and then asking for a refund. I spoke to dozens of people. All of which I have documented in texts, emails, and messages. Unfortunately I did not record my phone calls. I did not get any satisfaction with people following through with what they said they would do. This went on for months! I hadn’t heard from anyone for a while. I was getting ready to call the company and really demand a resolution. That exact day Haris called. I was angry and not easy to communicate with. Haris remained calm and listened to everything that I had to say. Then he took the time to talk about each issue. Then told me he would recommend a refund to his team. He followed through through later that day or the next with a message letting me know that a refund was approved and being done immediately. I replied that I would do my part and put the last set of hearing aids in the mail. We recently received the mail receipt that showed that you had received and signed for them. Haris is the one that accomplished all of this. This young man listened to me, calmed me, came up with a mutual acceptable resolution, and a trusting way to follow through. Each of those steps is something that took patience and skill from your talented and caring employee, Haris. Please commend him for this job.
Response from Audien HearingJan 18, 2026
Hi Susan,
Thank you for taking the time to share your detailed experience with us. We truly appreciate your honesty and are very pleased to hear that Haris was able to step in, listen carefully, and help bring your situation to a clear and respectful resolution. His calm approach, patience, and commitment to follow-through reflect the level of service we strive to provide.
Feedback like yours is extremely important, as it highlights how meaningful attentive communication and accountability are to our customers. Your comments help reinforce the importance of resolving concerns with care, transparency, and professionalism.
Should you need any assistance in the future, please do not hesitate to reach out. We sincerely appreciate your feedback and thank you for giving us the opportunity to make things right.
Warm regards,
Specialized Care Team
Audien Hearing
PG
Peter G.
Great customer service.
Charissa was great in listening to my issues, offering solutions and discussing features and benefits of the various products. Very helpful.
Response from Audien HearingJan 18, 2026
Hi Peter,
It was great to read about your interaction with our team.
We are glad to hear that Charissa took the time to listen to your concerns, offer thoughtful solutions, and clearly explain the features and benefits of the different products. Providing attentive support and helpful guidance is very important to us, and your feedback highlights that effort.
Thank you for sharing your experience and for choosing Audien Hearing. We truly appreciate your trust and the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
PK
Paul K.
Amazing hearing aids
Amazing hearing aids! Better than the one’s I had before that cost $4,000. Charissa was very sweet and helpful. A very nice experience. I would recommend the Atom X hearing aids for everyone needing hearing assistance.
Response from Audien HearingJan 18, 2026
Hi Paul,
Thank you for sharing your experience with us. We are delighted to hear that your Atom X hearing aids have exceeded your expectations and that Charissa provided kind and helpful support. It is wonderful to know that your experience was such a positive one.
Feedback like yours is very important to us, as it reinforces our commitment to delivering high-quality, affordable hearing solutions along with attentive customer care. Your recommendation means a great deal to our team.
Should you need any assistance in the future, please do not hesitate to reach out. We truly appreciate your trust in Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
MB
Malcolm B.
First time user
Rick explained hearing aid effects well, I feel much better after he explained things to. THANK YOU Rick!
Response from Audien HearingJan 16, 2026
Hi Malcolm,
It was great to read your feedback and learn about your recent conversation with Rick.
We are glad to hear that Rick took the time to clearly explain the effects of the hearing aids and that his guidance helped you feel more comfortable and confident. Making sure our customers fully understand what to expect is very important to us, and your experience reflects that commitment.
Thank you for sharing your appreciation and for trusting Audien Hearing to support your hearing needs.
Warm regards,
Specialized Care Team
Audien Hearing
CY
Cynthia Y.
I called because I was having a lot of…
I called because I was having a lot of feedback. Rick suggested I might want to change the domes go to the larger ones and it worked. I have not had any feedback knock on wood for the last two hours. That’s a plus.
Response from Audien HearingJan 16, 2026
Hi Cynthia,
It’s good to hear from you and learn how things are going.
We are pleased that Rick was able to pinpoint the source of the feedback and recommend switching to a larger dome. Simple adjustments like this can make a meaningful difference, and it is great to know that the change resolved the issue and improved your experience.
Thank you for taking the time to share this update with us. We truly appreciate your trust in Audien Hearing and are always here if you need additional support.
Warm regards,
Specialized Care Team
Audien Hearing
SH
Scott H.
So far they have been very helpful and…
So far they have been very helpful and responsive. Very happy so far.
Response from Audien HearingJan 16, 2026
Hi Scott,
We are glad you shared your feedback with us.
It is great to hear that our team has been helpful and responsive, and that you are feeling very happy so far. Providing timely support and making sure our customers feel well assisted is very important to us, and your feedback lets us know we are on the right track.
Thank you for choosing Audien Hearing and for taking the time to share your experience. We truly appreciate your trust.
Warm regards,
Specialized Care Team
Audien Hearing
JH
Julia H.
Excellent customer service
Excellent customer service! I lost one of my Audien Atom One hearing aids. While they could not sell me an individual hearing aid they offered to sell me a new set at 30% off plus one year of free protection (so I will be covered if I lose one again). They answered the phone quickly, listened to my problem, and offered a solution right away. I was pleasantly surprised!
Response from Audien HearingJan 15, 2026
Hi Julia,
We are really glad you reached out and shared what happened with your Audien Atom One hearing aid. Losing a device can be frustrating, and we completely understand the concern that comes with that situation.
It is great to hear that our team answered quickly, took the time to listen, and offered a solution right away. We are especially pleased that the discounted replacement option and added protection helped give you reassurance moving forward. Supporting our customers with clear options and genuine care is always our goal.
We truly appreciate your kind words and are happy to know the experience left a positive impression. Thank you for trusting Audien Hearing with your hearing care needs.
Warm regards,
Specialized Care Team
Audien Hearing
