Called with problem with volume controls. Chatissa was very helpful and professional. Walked me thru process with ease! Great customer service.
Response from Audien HearingJan 30, 2026
Hi Lsharp,
Thank you for opening up and sharing your journey with us.
Adjusting to new hearing aids can take time, and we’re so glad Charissa could be there to help you through it and sort things out along the way. Hearing that you’re feeling good about your progress means a lot to us.
Thank you for trusting us and for sharing your experience.
Warm regards,
Specialized Care Team
Audien Hearing
DR
Dean R.
Rick was our representative
Rick was our representative, and was very helpful. He made the return process painless. We reordered a different aid. Thank you. Joyce Rhodes
Response from Audien HearingJan 30, 2026
Hi Dean,
It was good to learn how your experience unfolded and how the situation was handled.
We are glad to hear that Rick was helpful and made the return process painless for you. Assisting customers through returns and helping them move forward with a different option is an important part of the service we strive to provide, and it is great to know that you felt supported in reordering a different hearing aid.
Thank you, Joyce, for sharing your feedback as well. We truly appreciate your trust in Audien Hearing and the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
JT
Joni T.
The representatives
The representatives, Khersey and Haris, were very helpful regarding the one hearing aid not working properly. They gave us advice and were prompt emailing and ordering what was needed.
Response from Audien HearingJan 29, 2026
Hi Joni,
It was reassuring to read how your concern was handled by our team.
We are glad to hear that Khersey and Haris provided helpful guidance when one of the hearing aids was not working properly. Offering clear advice, responding promptly, and taking action to order what was needed are all important parts of the support we aim to provide, and it is good to know this made a difference for you.
Thank you for taking the time to share your experience and for trusting Audien Hearing. We truly appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
DD
David D.
Rick was great
Rick was great made everything easy.
Response from Audien HearingJan 28, 2026
Hi David,
It was nice to see your feedback come through and learn about your experience.
We are glad to hear that Rick made the process easy for you and provided the support you needed. Making things clear and straightforward for our customers is very important to us, and your comment reflects that effort.
Thank you for taking the time to share your experience and for choosing Audien Hearing. We truly appreciate your trust.
Warm regards,
Specialized Care Team
Audien Hearing
RO
Rocky
Excellent customer service! Excellent product!
Atom X
I’m in my first hour of getting my Atom X out of the mailbox. I’m impressed so far.
Back story…I have a moderate loss in one ear and mild in the other. The TV has to be very loud to adequately hear voices. One on one and restaurants are usually okay. I have had a $3700 hearing aide with tiny batteries that is ineffective. Non-returnable. I have another brand for $400 that is okay, but not optimal. I had the over-the-ear unit by Audien Hearing. I found it cumbersome and I’m not a tech person, so found the app difficult to use. Customer service was excellent! I returned that device with no questions. After a brief call with a representative a few weeks later, I agreed to give the Atom X a try, understanding I could return it if it wasn’t suitable for me. The voices from the TV are coming through clearly, set on the device at 60%, it’s in the TV mode, the TV is at a normal volume. I’m very optimistic. I will follow up with a report in a few weeks.
UPDATE. 2/5/26- The sound quality has been excellent. I like the different modes, conversation, TV, etc. The ease of having the control panel on the case rather than the app of the previous device makes a huge difference for me. I was concerned about the fit in my ear. The device would move/slide outward with the need to readjust it back into the ear canal often. I always had a feeling of its presence and shifting, rather than the comfort of it feeling an extension of myself. I had a video call with Windave today. He listened carefully, then asked me to use the second pack of tips, which I did not realize were a different shape than the "cone" in the small size that I had been using. This tip has a different shape, convex rather than concave, that definitely holds onto my ear canal better. I am looking forward to a more comfortable experience. Windave was very attentive and compassionate in troubleshooting my needs.
I am very pleased with this hearing aide and the customer service I have had with returning the first device and finding what works best for me.
Response from Audien HearingJan 28, 2026
Hi Rocky,
It was a pleasure to read your detailed first impressions and learn about your hearing journey so far.
We are glad to hear that the Atom X is already making a positive difference, particularly in terms of television clarity and comfortable volume levels. Your experience with different devices gives valuable context, and we truly appreciate you sharing how the Atom X compares, particularly after challenges with other hearing aids that did not meet your needs. It is also encouraging to know that our team was able to support you during your earlier return and help you feel confident about trying the Atom X.
We are happy to hear that you are feeling optimistic and that the device is working well for you in these early moments. Thank you for giving us the opportunity to support you again, and we look forward to hearing how things continue to go in the weeks ahead.
Warm regards,
Specialized Care Team
Audien Hearing
JS
Joseph S.
Received the Atom Pro 2 hearing aids…
Received the Atom Pro 2 hearing aids and they work great ! Also had a minor issue and spoke with Rick in customer service and he was very kind and took care of the issue. Thank you again !
Response from Audien HearingJan 27, 2026
Hi Joseph,
It is great to hear that your Atom Pro 2 hearing aids are working well for you.
We are also glad to know that when a minor issue came up, Rick was able to assist you with kindness and take care of it promptly. Ensuring our customers feel supported, both with the product and the service they receive, is very important to us.
Thank you for sharing your experience and for choosing Audien Hearing. We truly appreciate your trust and the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
AN
Anonymous
Excellent customer service and…
Excellent customer service and resolution.
Response from Audien HearingJan 27, 2026
Hi there,
Your concise message was appreciated, and we are glad you shared it with us.
We are pleased to hear that you had a positive experience with both our customer service and the resolution provided. Delivering clear support and effective solutions is crucial to us, and your feedback confirms that our team is meeting this goal.
Thank you for taking the time to share your experience and for choosing Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
CT
Carrie T.
Charissa at Audien is Amazing!
Charissa, from Audien made my experience with a large company one of the most pleasant…ever! She is amazing! Charissa is professional yet so kind and understanding of my problem. She listened and quickly began to resolve my problem. She stayed in contact with me - almost on a daily basis - until my problem was resolved. She is a Class Act and Audien is fortunate to have her as a dedicated employee. I highly recommend Audien and if you have any concerns, just talk to Charissa and she will soon resolve them. She was truly a blessing to me and I assure you, she be a blessing to you. Thank you, Charissa! Grateful for you.
Response from Audien HearingJan 23, 2026
Hi Carrie,
Reading your message was incredibly meaningful, and we are grateful that you took the time to share such heartfelt feedback.
It is wonderful to hear how Charissa made your experience feel personal, supportive, and truly pleasant. Her professionalism, kindness, and commitment to staying in close contact until everything was resolved reflect exactly the level of care we strive to provide. Knowing that she listened closely, acted quickly, and remained dedicated throughout the process means a great deal to our entire team.
Your recognition of Charissa as a class act and your recommendation of Audien Hearing are deeply appreciated. We are very fortunate to have her on our team, and your words will certainly be shared with her. Thank you for your trust, your encouragement, and for allowing us to be part of your journey.
Warm regards,
Specialized Care Team
Audien Hearing
