Rick was courteous and answered all my questions. In fact he was so pleasant I decided to buy some accessories I needed from Audien rather than the cheaper ones from online.
Response from Audien HearingFeb 1, 2026
Hi Bill,
It was great to read about how your interaction with our team influenced your decision.
We are pleased to hear that Rick was courteous, pleasant, and thorough in answering all your questions. Creating a positive and trustworthy experience is extremely important to us, and it is wonderful to know that his approach gave you the confidence to move forward with accessories directly from Audien.
Thank you for sharing your feedback and for choosing Audien Hearing. We truly appreciate your trust and the opportunity to support you.
Warm regards,
Specialized Care Team
Audien Hearing
HD
Hank D.
Good customer support
2/23/26 Update - My original review is below in quotes. Since the review Audian Hearing has really stepped up to the plate. After my review I received a phone call from a real person, Carlo Martinez and what a difference he has made. All of our original issues were resolved with-in days and my wife and I can talk to each other again. Way to go Carlo!
"I bought these for my wife and she really liked them however they keep falling out of here ears. I have made several attempts to talk to the the company but only get an ai. Email requests go unanswered.
CUSTOMER SUPPORT IS NON-EXISTANT. I feel like they are just running out the clock on their return policy."
Response from Audien HearingFeb 1, 2026
Hi Hank,
Thank you for taking the time to share this, and we are truly sorry for the frustration you have experienced while trying to get support. We understand how discouraging it can feel when you are actively reaching out and not getting the help you need, especially when you are trying to help your wife.
We are glad to hear that your wife liked the hearing aids, and we understand that their falling out of her ears takes away from the experience. Fit issues are something we can usually help resolve, and our goal is to find the best option so she can use her hearing aids comfortably and confidently.
We checked the phone number associated with the order, which ends in 3938, and we do not see any incoming call attempts on that line. It is possible that a different number was used. Either way, we want to make this easy for you. A member of our specialized care team will contact you within the next 24 hours using the phone number we have on file. If we are unable to reach you by phone, we will follow up by email or SMS to make sure we connect.
We want to assure you that it is never our intention to delay support or “run out the clock.” If we receive a call within our operating hours, our customer care team is always available to assist. Your concern matters to us, and we want to help your wife find a solution that truly works for her.
Warm regards,
Specialized Care Team
Audien Hearing
GV
Gail V.
Great service
The hearing aids I bought didn’t work for, but the service department was great, especially Charissa!
Response from Audien HearingFeb 1, 2026
Hi Gail,
Thank you for taking the time to share your experience with us.
While we are sorry to hear that the hearing aids were not the right fit for you, we truly appreciate you highlighting the care and support you received from our service department. We are especially glad to know that Charissa made a positive impression and provided great assistance during the process. Offering understanding and helpful guidance, even when a product does not work out, is very important to us.
Thank you for your kind words and for giving Audien Hearing the opportunity to assist you. We truly value your feedback and your trust.
Warm regards,
Specialized Care Team
Audien Hearing
GF
Gwen F.
Had a great experience with customer…
Had a great experience with customer service. Charissa was excellent! She should get a raise. Have the Atom One and ran into a few issues and decided to upgrade. Looking forward to a new set of hearing aids. So far impressed with this company.
Response from Audien HearingJan 31, 2026
Hi Gwen,
We are glad to hear that Charissa was able to assist you so effectively and leave you feeling confident and supported throughout the process. Her dedication and care truly reflect the values we aim to uphold.
While it is never ideal to encounter issues with a device, we appreciate your willingness to work with us and explore an upgrade. Knowing that you are looking forward to your new set of hearing aids and that you are impressed with our company is incredibly encouraging for our entire team.
Thank you for sharing your feedback and for recognizing Charissa’s excellent service. We value your trust and are excited to continue supporting you as you begin this next chapter with your new hearing aids.
Warm regards,
Specialized Care Team
Audien Hearing
SR
Shawnda R.
I bought these as a Christmas gift for…
I bought these as a Christmas gift for my mom and they seemed to quit working, I reached out to customer service and was immediately taken care of, I was put in touch with Harris and he walked me through all the things that I needed to do and he was amazing! He knows the product very well and turned out I just needed to clean them. They work perfectly and my mom loves them! Thank you Harris! Your very much appreciated and recommend trying these hearing aids. Customer service is quick and easy to get ahold of.
Response from Audien HearingJan 31, 2026
Hi Shawnda,
It is wonderful to read about your experience and the care you received from our customer support team. We are especially pleased to hear that Harris was able to step in quickly, guide you through the necessary steps, and identify a simple solution that restored the hearing aids to full functionality. His product knowledge and patience clearly made a meaningful difference.
We understand how important it is when a gift is purchased for a loved one, particularly something as impactful as hearing aids. Knowing that your mother is now enjoying them and that they are working perfectly brings us great satisfaction. Experiences like yours reinforce the importance of responsive, knowledgeable support.
Thank you for taking the time to recognize Harris and for recommending Audien Hearing. We truly appreciate your trust and are always here should you or your family need assistance in the future.
Warm regards,
Specialized Care Team
Audien Hearing
BK
Bk
Very professional when a problem occurs
Allan was friendly and professional and Salome through the process of returning the Atom X hearing aids for tech support to find out what the problem was.
Response from Audien HearingJan 30, 2026
Hi Bk,
We’re glad you took the time to share your experience and let us know how things were handled.
We are glad to hear that Allan was friendly and professional while guiding you through the return process for the Atom X hearing aids. Ensuring the return was handled smoothly so our technical team could review the issue is an important step, and we are pleased that you felt supported throughout this process.
Thank you for taking the time to share your experience and for trusting Audien Hearing. We truly appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
CJ
Charlotte J.
Harris helped me check various ways to…
Harris helped me check various ways to correct problem and then how to return and get a replacement. Nice and very thorough.
Response from Audien HearingJan 30, 2026
Hi Charlotte,
It was good to learn how your concern was addressed during your interaction with our team.
We are glad to hear that Harris took the time to explore different ways to correct the issue and then clearly guided you through the return and replacement process. Being thorough, patient, and kind while working toward a solution is very important to us, and it is great to know that his support made the experience easier for you.
Thank you for sharing your feedback and for trusting Audien Hearing. We truly appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
MH
Marcia H.
Charissa continues to be so helpful as…
Charissa continues to be so helpful as I become accustomed to to my new hearing aids. She solves problems well!! I am pleased with my journey toward better hearing. Thank you. Marcia Harty
Response from Audien HearingJan 30, 2026
Hi Marcia,
We truly appreciate you trusting us as you navigate this new chapter with your hearing aids.
We’re really glad to hear that Charissa has been there for you and helped make the adjustment easier. It means a lot to know you’re feeling good about your journey toward better hearing.
We truly appreciate you taking the time to leave this review!
Warm regards,
Specialized Care Team
Audien Hearing
