Richard D.
Evasive Customer Service
I recently received my ATOM Pro-2. Feedback was terrible no matter what I did! I tried all the domes at a low volume setting and still did not eliminate the feedback. I had a call from a specialist which was no help. I requested return and refund but was told I have to make an appointment with a specialist first (even though I already talked to one!). You cannot talk to a real person except through the appointment! Everything is robot answering! This company is very evasive when it comes to customer service!!
Response from Audien HearingJul 9, 2025
Hello Richard, Thank you for sharing your sentiments, and I sincerely apologize for the inconvenience and back-and-forth you've experienced. I’m also sorry if our service came across the wrong way—that was never our intention. The video appointment was intended to be a helpful initiative, allowing us to streamline support and provide real-time assistance, particularly for troubleshooting. It also supports the return process when needed. I understand how frustrating this has been, and I want to reassure you that we will prioritize your request once your next appointment is successfully booked. Additionally, I’m currently having trouble pulling up your account. The best course of action would be to call us directly at 205-255-1112, or alternatively, book another appointment so we can assist you promptly with your concern. Thank you again for your patience and understanding. Best regards, Vince