Audien HearingReviews of audienhearing.com

Response from Audien HearingAug 13, 2025

Hi Phyllis, We’re truly sorry for all the back-and-forth and frustration you’ve experienced—this is not the smooth process we want for our customers. I completely understand how disappointing it must be to go through multiple calls and delays. I’ve personally checked your order, and I can confirm that your upgraded set has been processed and is scheduled to ship out right away. You should receive it within 3–5 business days. Again, I sincerely apologize for the inconvenience and confusion along the way. We appreciate your patience and are committed to making sure you finally receive the upgraded devices as promised. If there’s anything else we can do in the meantime, please don’t hesitate to reach out directly. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 11, 2025

Hi Mark, We’re truly sorry to hear about your experience, and we understand how frustrating this must have been for you. This is certainly not the level of service we strive to provide. We’ve tried searching for your account based on the details provided here, but unfortunately, we haven’t been able to locate it in our system. The best next step would be to reach out directly to our Customer Support team at 205-255-1112 or send us an email through audienhearing.com/pages/support , so we can verify your account, review your order, and get you the help you need right away. While we recognize that it’s been a disappointing journey for you so far, we’d like the chance to make things right—whether that’s scheduling a proper training session, ensuring your devices are working as they should, or addressing any concerns about charges. Your feedback has been shared with our team to help improve our training availability, communication, and service follow-through. We appreciate you taking the time to share your concerns and hope to have the opportunity to restore your trust. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 4, 2025

Hi Timothy, We’re truly sorry to hear about your experience—it’s incredibly frustrating to go through multiple replacements and still not have a pair last. That’s definitely not what we want for our customers, and we appreciate you taking the time to share your feedback. While it’s true that the warranty has limits, we completely understand your frustration—especially if none of the replacements made it through a full year. Your comments about the fit, durability, and sound reliability are being shared with our product team, as it’s important we get this right. That said, I wasn’t able to locate your account based on this review alone. Please reach out to us directly so we can look into your situation and see what we can do to help. Thanks again for giving Audien a try—we hope to make this right. Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 4, 2025

Hi Duane, We’re so sorry to hear you haven’t received your order yet—that’s definitely not the experience we want for you. I tried looking up your account, but I wasn’t able to locate it based on the info in your review. To help us resolve this quickly, could you please reach out to us directly by phone at (205) 255-1112 or email us at [email protected]? We’d love to look into this right away and make sure you get what you ordered. Thank you for your patience—we’re here and ready to help! Best regards, Vince Audien Hearing Team

Response from Audien HearingAug 1, 2025

Hi Steve, We’re truly sorry to hear about your experience—and we completely understand your frustration. That’s absolutely not the level of service we aim to provide. We’re glad you were able to speak with our specialist and get clarity on the device not being the right fit for your hearing needs. As for the return label, we sincerely apologize for the delay and want to make things right. Also, we're having a hard time pulling up your account so please reach out to us directly at [email protected] or call us at 205-255-1112, and we’ll make sure your return is processed promptly. Your satisfaction matters to us, and we’re here to help however we can. Thank you for giving us a try, and again, we’re very sorry for the inconvenience. Best regards, Vince Audien Hearing Team

Response from Audien HearingJul 30, 2025

Hello Richard, We’re truly sorry to hear about your experience with the Atom 2, and we completely understand how frustrating and disappointing this must have been for you. That’s certainly not the experience we want for any of our customers. Feedback like yours is incredibly important, and we appreciate you sharing it so openly. The feedback or screeching you mentioned is typically caused by improper fit or placement in the ear, and we’d love the chance to help troubleshoot and make this right. In many cases, a quick adjustment with the help of our team can resolve these issues. If you’re open to it, we’d be happy to guide you through some personalized tips or offer a solution that better suits your needs. Please don’t hesitate to reach out to us directly at 205-255-1112 or [email protected]—we’re here for you and would truly like the opportunity to help. Sincerely, Vince Audien Hearing Team

Response from Audien HearingJul 22, 2025

Hello James, Thank you for sharing your feedback, and I’m truly sorry to hear about the experience you had. I completely understand your frustration, especially regarding your intent to send the hearing aids back. I also apologize if the video appointment with a hearing specialist came across the wrong way. This initiative is actually intended to support customers who may need extra help—not just with their hearing aids, but also with the return process and understanding things more clearly. Please know that we take your feedback seriously and are committed to being fully accountable to our policies. I’ve sent you a separate email regarding your request—feel free to reply to that, and I’ll make sure to get back to you as soon as possible. Thank you again for your patience and understanding. Best regards, Vince

Response from Audien HearingJul 9, 2025

Hello RB, Thank you for sharing your honest feedback, and please accept my sincere apologies for the inconvenience this has caused. Clearly, this is not the experience we aim to provide. I completely understand how frustrating the process must have been—especially with the back and forth, and the added challenge of moving the consultation to a video meeting. We suggested that approach to help improve the troubleshooting experience, but I regret that it created more stress than support in your case. I’d be happy to look into what we can do for you. However, I wasn't able to locate your information using just your initials. When you're able, please reach out directly by phone at 205-255-1112, or email us at [email protected], and we’ll make sure to get back to you as quickly as possible. Thank you again for your patience and understanding. Best regards, Vince