Andrew G.
Do not order if you are buying this for a broken down vehicle. They take their sweet time
So far my experience has been less than good with this company. After placing and order i was told the processing time would be 7-12 days. I thought that was a little lengthy but hey for the price and warranty I'm okay with that. I then called asking why my order hadn't shipped out as it was on the 10 day mark and was told i would have tracking numbers in the system the next day. After receiving no tracking numbers i called again and was told by a Mr. Kevin that i would receive a call first thing the next morning. After not receiving a call i called the customer service line and was put on hold and ultimately hung up on without any information being taken. I then called again and they looked my order up and then finally got a tracking number that “wouldn't work until Monday after 7pm” all in all this company has some serious customer service issues and some serious issues letting customers know what they are getting into. Nowhere on the website does it tell you how long the processing time is or how long shipping will take. Had i not called i don't think it would have shipped out for another week. Very displeased with this company.
Response from AtransmissionsJun 14, 2019
Andrew I apologize If I spoke with you after hours or on a weekend and forgot to get with you the next morning. I am in sales and technical support and am not perfect though i do try.. As far as customer service they do not hang up on anyone our business is so hugely successful based upon product quality and price that our workload has become extremely challenging. In saying that we have made corrections to smooth this delay out which is happening primarily with Ford and Dodge transmission since they are more vehicle specific... We sincerely apologize you feel that way and will do whatever necessary that we can to make things right. We are not desperate for business rather blessed with it but respectfully do have an obligation to our customer to stay in touch with them. Thanks Andrew, I am confident we will complete this order for you in good faith and get you the product you need at a great price.