Aaron S.
I first placed my order April 5th
I first placed my order April 5th, it’s almost July and I’m not back in my truck yet. It took two months to get a transmission and the one they sent was bad! It lasted a whole two days before it was back in the shop. Under warranty, they said they would send another right way. I called twice a week checking on it and every time was told it would ship out either that day or the next day. I was given fake tracking numbers and lied to daily. I had to pay for labor to have the transmission put in. I was told that they would pay labor for the next one to be put in since they sent me a bad one in the first place and I hope they keep their word, but I have my doubts! I would not work with this company again if I could go back and do it over.
Response from AtransmissionsJun 29, 2019
Aaron it is very difficult when a transmission is installed somewhere else and the shop that installed it must have taken it for a test drive and tell you it’s ok so you could go pay them and pick it up. Respectfully we test the product before it leaves and then the shop of your choice inspects it , Installs it, and hopefully reflashes the computer, installs an external aftermarket cooler , and uses proper type and amount of fluid. Once that is all done I would like to think it was taken for a test drive before being released to you. After all of that, two days later there is a failure for whatever reason. Which could be several different reasons quite honestly we agree under our no fault policy to send a replacement regardless of fault. Now our error is if it’s taking longer then anyone can stand we truly apologize it’s not personal and we will if we haven’t already send you the replacement. You must consider and ask yourself how did it get off the pallet and installed and then released to you if it was faulty. We will consider assisting or taking care of the labor once we can obtain the defective unit and inspect determine if it’s ours, and cause of failure so that we can advise you and shop in order to prevent this from happening again. Not sure we qualify as a one star for that but we will work this through to improve on that for you. Thanks please call 9898919212 and ask for Kevin in order to try and resolve this and thanks in advance