Valery
The order preparation is extremely long
The order preparation is extremely long, and it takes way too long to arrive, I understand the amount of orders and the holiday season, but still 4 weeks it’s a lot and I still did not receive it. I’ve sent an email about it if it can be sent already cause it’s a gift for my long distance boyfriend and if I’ll not receive it soon I will never have the chance to offer it to him soon, so it happened. I’m disappointed of the time preparation of a order it took way too long. I did not receive it yet so I can review it but yea.
Response from AtomishineJan 4, 2026
Hi, I have just checked your order details. The product you purchased is a pre-sale item, which requires approximately one month of production time. This information is indicated on our website, but we understand that it may not have been prominent enough, and we sincerely apologize for any confusion or inconvenience this may have caused. We will continue optimizing our website to make this information clearer in the future. I can see that your package has already been shipped. If you encounter any issues or have further questions, please feel free to contact our online customer service via the chat on our website, or reach out to us directly at [[email protected]]. We will be more than happy to assist you. Thank you for your understanding and patience. ATOMISHINE Customer Support