No complaints here. Timely service, delivery. Product design improvements noted. Great website, easy to navigate. Great selection with clear explanations. Recommend Atomrx
Response from AtmosrxFeb 9, 2024
Thank you so much for your kind review! We're thrilled to hear that you are satisfied with your experience with us.
Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. We truly appreciate your support and hope to have the pleasure of serving you again soon.
BJ
B J.
Shipping cost is RIDICULOUS
Shipping cost is RIDICULOUS
Response from AtmosrxFeb 12, 2024
Thank you for taking the time to leave your review, and I apologize for any inconvenience you experienced regarding the shipping costs.
Please know that we do not set the prices for shipping; they are determined by the shipping companies based on various factors such as package weight, dimensions, destination, and shipping method. While we strive to provide the most accurate shipping costs possible, we understand that these fees can sometimes be unexpected or higher than anticipated.
We sincerely apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will take it into consideration as we continue to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you again in the future.
Best regards,
Atmos
FR
Frankie R.
Ease of use
Ease of use, variety of product availability, replacement parts to select from.
Response from AtmosrxFeb 12, 2024
Dear Frankie,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers as it helps us improve our products and services.
Your satisfaction is our top priority, and we're committed to continually striving to meet and exceed your expectations. If there's anything specific you'd like us to address or if you have any further comments or suggestions, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again soon.
Best regards,
Atmos
SE
Suzanne E.
Easy ordering
Easy ordering! Great service!
Response from AtmosrxFeb 12, 2024
Dear Suzanne,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers as it helps us improve our products and services.
Your satisfaction is our top priority, and we're committed to continually striving to meet and exceed your expectations. If there's anything specific you'd like us to address or if you have any further comments or suggestions, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again soon.
Best regards,
Atmos
JG
Jim G.
I placed my order but nothing has…
I placed my order but nothing has happened. I filled everything out and clicked the appropriate buttons. I got the email asking how my experience was and it even says “ Thank you for your recent purchase from (company link).“ but now I’m back to my cart, nothing has happened. I won’t complete the order more than once. I don’t trust it anymore.
Response from AtmosrxFeb 12, 2024
Dear Jim,
I would like to extend my sincerest apologies for the unfortunate experience you encountered during the checkout process. Your feedback is invaluable to us, and I truly regret any inconvenience or frustration this may have caused.
Upon reviewing your account, it appears that your payment was successfully processed, and according to tracking information, your package was delivered on January 26th, just four days after your purchase. However, I understand that this does not excuse any discomfort or dissatisfaction you may have experienced along the way.
Please rest assured that we take your concerns seriously, and we are committed to addressing any issues to ensure a smoother and more satisfactory experience for you and our valued customers in the future.
If there is anything further we can do to rectify the situation or if you have any additional feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for bringing this matter to our attention, and we sincerely appreciate your understanding and patience.
Best regards,
Atmos
MH
M.Hebbeler
Very, very poor customer service
Very, very poor customer service. I placed an order and did not receive a confirmation email. I sent two emails to customer service and never got a response. At this point I feel like my order didn’t go through. Taking necessary action. Beware…
Response from AtmosrxFeb 12, 2024
Hello Miachael,
I want to extend my heartfelt apologies for any inconvenience you experienced due to delays in communication. Your satisfaction is of utmost importance to us, and we deeply regret any frustration this may have caused.
During the time of your correspondence, our team was in the process of transitioning to a new location, which regrettably led to delays in responding to emails. We understand the importance of timely communication and are truly sorry for any inconvenience this may have caused you.
I want to assure you that we had previously notified our customers about potential delays in communication due to our relocation, which was listed on our website. Nevertheless, we understand that this may not have been sufficient to mitigate the inconvenience you experienced.
To express our sincere apologies and appreciation for your understanding, we would like to offer you a discount towards a future order. We hope this gesture will help make up for any inconvenience you encountered during this time.
Please accept our sincerest apologies once again. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.
Thank you for your understanding and patience during this transition period.
Best regards,
Atmos
MG
Matthew G.
I have not received any email updates…
I have not received any email updates regarding my order. I have no way of knowing if it is even on its way.
Response from AtmosrxFeb 12, 2024
Hello Matthew,
As part of our commitment to providing the best possible service, we kindly ask our customers to check their junk/spam folders regularly for any emails related to shipping or updates on their orders. Sometimes, our messages may inadvertently land in these folders, and we want to ensure that you receive all necessary information promptly.
Your satisfaction is our priority, and we appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us directly. We're here to help.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Atmos
MA
Matt A.
Got a tracking number but still waiting…
Got a tracking number but still waiting for you to ship my order. No communication as to what is happening?
Response from AtmosrxFeb 12, 2024
Dear Matt,
Thank you for sharing your experience with us. We understand the importance of accurate tracking information and timely delivery, and we apologize for any inconvenience you may have experienced.
Please note that once tracking information is generated, there is typically a processing time of 24-48 hours before the item is shipped. However, we understand that this may not have been clearly communicated, and for that, we apologize.
Upon reviewing your order details, I can confirm that your package was indeed delivered on January 22nd. We regret any frustration this delay may have caused.
Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will use this information to improve our processes and ensure a smoother experience for our customers in the future.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
Thank you for your understanding and patience.
Best regards,
Atmos
