Hartsfield-Jackson Atlanta International AirportReviews of atl.com

This is the worst airport I have ever experienced. I consider moving from Georgia because I hate flying from here. The staff is always rude, everything is so unorganized, there is not enough signage to direct me to where I need to go and when you ask the staff they are so unprofessional! I really wish this airport would go under some serious training and customer service development. They lose your luggage and act dumbfounded when you ask how to retrieve it! It makes going on vacation dreading when I know I am leaving from this airport!

Absolutely awful airport to transit through. Non US passport holders treated very poorly. Took nearly two hours to transit through passport control and security. Nearly missed my connecting flight. One security belt for all non US passport holders HUNDREDS OF PEOPLE queuing to get through security. Took nearly an hour to get through. It was disgusting. Loads of staff milling around doing nothing. No information, no guidance: AVOID AT ALL COST. Most US airports are awful. Poor customer service. Inefficient. Ineffective. Just terrible.

They charged for parking twice and it's very difficult to resolve the matter. They ask you to e mail a random person to get the problem fixed. I'm currently working with my credit card company to get this fixed.

Parking to pick up international travelers is the worst, get a reservation they yell, I have been looking for help for a year to get a reservation and all sites claim no reservations required. Employees stand around in groups talking and blocking site lines. Then if you step into the arrival area they yell at you to get behind the tape, why don’t they, they’re not offering any service and I’ve been standing here waiting for my families arrival for three hours while my husband’s being driving in circles for a place to park!! Our kids have been on their flights for two days and it’s not fair that we can’t even greet them!! Atlanta Hartsfield Jackson Airport is the absolute worst!!

As foreign You are treated terrible when going through security. All foreigners are asked to go in a separate line so true segregation and never seen in Europe and I don’t understand why?. Only one belt available and always long lines with belittling staff. Completely unacceptable when you fly business and paid for fast track

The best things about this airport are the food options and the fellow flyers who I always seem to make friends with. TSA IS TRASH. I don’t usually expect much going through security — delays, waiting, etc are all part of the deal. That’s fine. The people working, however, are some of the rudest and most obnoxious that I’ve ever encountered. Today, this agent was literally yelling and fussing at passengers in a way that was just completely uncalled for. They have a busy security section and everyone was just trying to make it through. There was no need for his behavior.

This airport is miserable. It’s so crowded and dirty it puts Times Square to shame. The crowds and lengthy time between terminals make it impossible to make your connecting flights in time. I’ve missed so many connecting flights, that I wouldn’t have otherwise, if it didn’t take 10/15/20/25 minutes to get between terminals.

Anything less than five stars for the busiest airport in the world consecutively over two decades deserves at the minimum for stars… But the logistics, people, food, culture, efficiency, and overall experience at Hartsfield Jackson international airport our second to none. My home and favorite airport to fly in and or out. Eternally blessed to be so close.