At HomeReviews of athome.com

I ordered 2 gift cards online but only received 1. Nobody, even my local store, can help resolve the issue, and neither they or the website have a phone number to contact any type of support. I’ve sent emails that have gone unanswered. Very poor customer service!

I would not even give them one star. The manager in Hilliard store is so rude. I bought a vase for $100 with a $10 delivery fee. Received product with no packaging, glass, left on a chair on front porch to where it could have rolled off and broke. When I told manager she was so rude and told me they don’t have packaging for deliveries and next time to pick it up myself. Little does she know I will never shop there again due to her complete lack of customer service skills.

I ordered an Office Desk online from At Home, and it arrived with a major defect – a large dent on the tabletop. I immediately contacted customer service and explained the urgency of the situation, as I needed the desk replaced or resolved quickly. They assured me I would hear back within two days, but it has now been three days, and I still have not received any response. Because of their lack of follow-up, I am stuck without a desk. I can’t even place a new order or process a return since I am waiting for their response. This situation is incredibly frustrating and unprofessional. I expected better communication and customer service from At Home, especially in resolving issues with damaged products. Extremely disappointed!

I am writing to bring to your attention a deeply disappointing experience my wife and I had on December 4, 2024, at one of your locations. While waiting for assistance, a manager—whose name I believe Valerie at 5700 NJ-42 N, Turnersville, NJ 08012 approached us. Without introducing herself or greeting us, she simply stood in front of us silently. When I said “hello” and asked for assistance, her response was dismissive, stating she couldn’t help without a name. What followed was even more upsetting. After I mentioned to my wife that the service was poor, the manager made a hurtful remark implying, “That’s the reason you’re doing Uber now,” clearly mocking our situation. My wife and I are working hard to make ends meet, and this comment was not only unprofessional but also deeply insensitive and disrespectful. I expect better from someone in a leadership position at your company. Such behavior is unacceptable and does not reflect the customer-focused values your brand represents. I kindly ask that you investigate this incident and take appropriate action to ensure no other customers are subjected to similar treatment. Thank you for your time and attention to this matter. I look forward to hearing from you regarding the steps taken to address this situation.

Thank you Christina Johnson for your help today. You were so kind. Cathy

We went to an At Home in Kennesaw, Ga today. What a pig sty! Crap everywhere on the floor, and strewn around. I don’t think they know the definition of clean and tidy! We will never go back there!

Order a bed frame online. Called the store to find out when I could pick it up. "No problem come in after a couple of hours and it will be ready." Got there after a 45min drive in traffic. Store has no record of the order. Called my credit card and they had the order but the store never accepted the order. After about an hour of management and me trying to figure this out. I ordered it at the store and after about 20 minutes of searching through the store's disorganization found one on the shelf. Obviously their online ordering system doesn't work. Needless to say, I won't be shopping there again.

Muy bonito y queso perfecto en mi terraza