Athena Healthcare, Inc.Reviews of athenahealth.com

Athena health, fix your atrocious billing practices at Springfield Psychological in Philadelphia. You made huge errors last year, inputting the wrong insurance info for several patients into your system including mine. You then billed me thousands of dollars, and you have yet to resolve the issue. You also tried billing me for a provider I never met! Springfield was always in network with my insurance, but you billed me as though I was not. Make it right!

Horrible from start..no training or proper orientation. They throw thousands of hours of videos and you figure it out !! please remember that they take 7% of what you make...If you are going to use them for 10 years and your revenue is 300000 per year, over 10 years you will pay them almost QUARTER MILLION DOLLARS..What kind of service would you expect from someone who is going to earn this amount of money from your skills and hard work? Well, expect Athena to deliver about 10% of what you expect.. horrible eligibility checking software...never gives accurate eligibility information..wrote of hundreds and hundreds of dollars of claims..impossible to reach anyone..read reviews above..all the issues mentioned in the other reviews, we had to face as well..horrible portal..DO NOT SIGN UP...LEAVING ATHENA ONCE YOU SIGN UP IS A NIGHTMARE Run..dont walk away from this horrible company

Can't access site through portal. Sita keeps asking me to change passwords - within one week. NOT user friendly and not competent!

Website is not mobile-friendly. There is no easy way to provide written feedback if you're not their client, i.e., a doctor's office. Any company that makes it impossible or challenging to provide feedback does not deserve to exist imo. One minor gripe: when creating a patient account, they require a response to their question about what mobile phone service you use but don't provide a "Google Fi" or "Other" category. I'm not sure why my mobile service is in even relevant, but if they're going to require an answer, they shouldn't make you lie.

Un-User friendly. Very frustrating to use— sometimes doesn’t work/can’t log in. Doesn’t tell you if you’ve entered the wrong information in credit card area—just have to keep guessing. Ugh.

I have canceled my Athena Part Medicare 'N' health insurance because they did not cover what they were supposed to. I canceled this insurance and got a new insurance to begin 1/1/2025. When I canceled on line Athena only allowed me to cancel on the third day of every month. I discovered that they then took that as an authority to bill me for January 2025. I called to correct but the upshot was that I would probably be billed anyway. This is a scam to rip off seniors.

This EHR made me want to stop practicing medicine. They do not follow through with fixes. You have to submit a 'case' and will be lucky if someone ever gets back to you. If they do, it is electronically, and it usually auto defaults to 'your case has been resolved', even though no one ever addressed it. When there are internal electronic glitches they always blame it on you, stating that you are processing things incorrectly. It is impossible for users to figure out simple things. There is so much more that I would never be able to extrapolate on here. Please, please do not use this EHR.

I really feel that I need to share a review about Athenahealth. I tried to submit a review to Capterra and it was not accepted - from now on, I would be very cautious about accepting the legitimacy of any reviews on Capterra or those other software review websites. I'm a business owner and opted to use Athenahealth's services based on attractiveness of the clinical platform and access to HIE within the EMR. I figured that we have a biller who does our billing and no EMR/PM system could mess that up. Man, was I wrong. Athenahealth managed to be both absurdly incompetent and paternalistic toward our practice, setting up unnecessary and time-consuming requirements that only prevented us from billing and getting paid. Case in point: our biller resubmitted claims for a major payer SEVERAL times. We were nine months behind on getting actual $ from this payer. Athenahealth kept blocking the claims for pointless reasons. Finally, we broke our contract and submitted the claims through Office Ally. The claims were accepted on the first try. This is just one example of the miserable incompetence that defines Athenahealth. We switched EMR/PM systems after about 11 months with Athenahealth, and of course it was a huge hassle for everyone including the providers, but it was worth it, and we're in better shape now. I hope this review can help someone avoid this type of experience. I recommend avoiding this company at all costs, especially if you are a multistate practice. It is truly a billing nightmare. Their clinical platform is fairly nice, but not worth the rest of the insulting and incompetent treatment.