Athena ClubReviews of athenaclub.com

They are absolute scammers. Subscribed without my consent. They deducted money from the card without permission - and they refuse to cancel the order and return the money. Never enter your card details on athenaclub.com

It went really well. I originally contacted because my shipment was missing a product. Emily responded in a few hours and has a replacement on the way.

Quick response and very helpful. Thanks Emily.

Couldn't cancel order but received credit for it. I'm happy.

I sent an email regarding my broken razor handle. Jasmine was more than accommodating and willing to send a replacement handle. Top notch service!

Customer service was prompt and informative. Was trying to cancel my subscription and spent a while on the page trying to figure it out myself before contacting customer support. They replied quickly and detailed how to go about changing/cancelling my subscription. I will say the cancel option was on the page I had searched but more difficult to find/not quite as intuitive.

Jasmine was very helpful when asking about a replacement magnetic hook for my razor. She sent me a free replacement. I'm very satisfied with Athena's customer service.

1) 7/11-7/25/23: I had placed 3 orders as a new customer over a 45 day period & set up 2 semi-subscriptions. As I went to remove products & combine the remaining products into a single subscription, the website (athenaclub), populated & offered 2 discounts of $3 off & 20% off, both of which gave an error message & advised me to email customer support. Now the ONLY thing that didn’t work on the site was the cancellation & the discounts offered. So, I did exactly what it said & emailed customer support. I even included screenshots of the discounts offered as well as the error messages from each & yet, I received a response saying they would NOT honor either discount that THEIR WEBSITE offered. The discounts were emailed or from a different website or account, they were offered on their website but I’m told they can’t honor them since I was already receiving a bundling discount (of $1.17), on 4 products! I was super upset & immediately cancelled all my items, which I had to do 1 @ a time, took an hour or more & while completing that, their website offered me 8 MORE discounts ranging from $1 to $8 off & they ALL gave IDENTICAL ERRORS! This is obviously a way to keep customers from cancelling their products but they don’t honor the discounts so it’s QUITE SHADY & just horrible customer service & no way to do business! I emailed screenshots of all 8 discounts & the error messages & never received another response. If you don’t mind being deceived & treated badly by a company, the products I have purchased & tried, are actually nice (that’s why I gave 2 stars instead of 1), which is truly a shame. I’ve heard the razor refills are not the same quality as the ones that come in the razor starter kit, so I’ve only ever ordered the starter kit (2 of them) & I did enjoy the razors but the blades (in my experience), only lasted a single shave, maybe 2 but they worked & I didn’t get razor burn & I loved the cloud shave cream which I’ve continued to use with another brand razor with a better result! It doesn’t smell great but it works well & I have sensitive skin so that’s hard to find for me & probably helps that it doesn’t have a strong scent. The starter kits are only $10 & include the razor, a mount & 2 blades & the refill blades, a quantity of 4 is $22. I also purchased the creamy body wash in Rose Vanilla & I received the dewy body lotion in Grapefruit as a free gift for purchasing & trying new products. I do like the scents of both & they seem to work pretty well but nothing extra special & to me. Unfortunately, no product is worth the mistreatment I’ve experienced but just to be fair, the products aren’t bad, I did enjoy them & would probably still purchase them if this hadn’t happened & this review would be quite different if it weren’t for the shady company practices. 2) 7/28/23: I will most definitely reach out in attempt to resolve this but the last email I received from Athena Club was from a Molly, stating the discounts could NOT be applied due to me already receiving a bundling discount. I even replied immediately with no response & after I canceled each product & continued to receive discount offers & errors, I was very upset & then emailed again with the screenshots & NEVER received not a single response! 3) 7/30/23: I sent this review & response to the email given & I did receive a response… so let’s start with the screenshots of the discounts I sent to Athena Club (in order they were offered to me on their website): $3off, 20% off, $4off, $6off & $1off. Then they claim someone contacted me via email offering to fix this but that did NOT happen! So I finally receive an offer with a promo code for $4off, so not even the highest of the coupons offered but it is something. May be enough for me to order another product or so but not enough to make me feel like this wasn’t really shady & just a frustrating experience.