Atezr.comReviews of atezr.com

Terrible Service. Since the day I got my L2 36 watt laser it had intermittent issues where it would give me an hard limitr error. Eventially, it would not work at all. I have been in constant communication with service for the past month with numerous emails. Due to lack of support, I eventually decided to open the movable frame and found a wire that was cut right at a connector. I then asked for a replacement cable. Bottom line, its been over a month with multiiple emails, and even though I asked for expidited shipment of the cable, I still have no confirmation that is has been shipped. Bottom line...SERVICE TERRIBLE

Nachdem die versprochene Lieferzeit nicht eingehalten wurde, wurde ich über Wochen hingehalten und habe auch mein Geld nicht zurück bekommen. Als ich dann einen Paypal Fall eröffnet habe, hat man mir ein Zubehörteil geschickt, um eine Sendungsnummer bei Paypal angeben zu können. Zunächst wurde dann der Fall geschlossen, glücklicherweise konnte ich den Fall telefonisch aber wieder öffnen lassen. Dann hat man versucht mich mit einer falschen Sendungsnummer dazu zu bewegen den Fall wieder zu schließen. Ich habe dann Anzeige bei der Polizei erstattet und das Geld von Paypal zurück bekommen.

Feb 9, 2024, for 60 days I have had no usable laser machine (Atezr P20) or money to buy a different machine due to numerous excuses and delays and failure to honor the warranty by Atezr. Dec 11 notified Atezr my focusing lens was etched and asked for advice. Next day Atezr agreed to replace it under warranty, on Dec 13 Atezr said they would ship the replacement part. 21 days later I requested a shipment update. Jan 4 Atezr “claimed” was damaged in shipment would resend, actually shipped it on Jan 16. On Jan 27 the part sent arrived but it was the WRONG PART - 47 days to get the wrong part and not using my laser. Jan 31 Atezr said they would refund my purchase and said they needed Paypal info, I sent it the same day. Feb 2, Atezr wanted to confirm my paypal information, I confirmed the same day. Feb 4 I set up a Money Request through Paypal to make it easier, which Atezr confirmed on Feb 6 and said “payment should be directly credited to your account”. In my opinion and based actual interaction with Atezr, the customer service is very bad and they will not honor their warranty obligations.

I had a couple of minor issues with my machine and Atezr was very quick to respond and send the parts that I needed. I'm new to diode lasers and they were very helpful and understanding. One of the issues I had was with the focusing lens. Atezr didn't just send a lens, they sent the lens assembly to me so all I had to do was screw it onto the module. I am very satisfied with the service I've received.

Mancavano alcuni prodotti al mio ordine probabilmente persi dai corrieri la serietà dell'azienda mi ha rispedito gli articoli che mancavano. Grazie per la serietà.

DO NOT BUY ANYTHING FROM THIS COMPANY the ATEZR L2 36W Laser Engraver . the Laser that is being weird & acting crazy after one week.doesn’t follow the Lightburn program & it does whatever it wants.It makes a mess everywhere when you drawings something and wasting a lot material.the laser stops working correctly, it starts cutting a vertical line at every job it moves in random directions. The website phone number does not work. Emails get you in a loop from hell.Don't buy this piece of garbage

Atezr apparently makes a good laser according to several YouTube sites. However, their support is abysmal!!! Chinese service is does not exist in any way, shape, or form. Their philosophy is simple. Purchase a product and you are on your own - imported laser products as well. Instructions are non-existent, phone (California #) does not work, and e-mails inquiries are simply useless. "Ricky" indicated that a professional would get back to me yet it has been since mid December and no response...period. They did one follow-up asking for a video of the issue, which was forwarded to them on 12/25/23. Have emailed two requests for follow-up with no replay. –------- Update: Finally, mid January, they have been responding through email. Communications/language issues are a big issue. Their responses are 24 hour behind due to Cinis being on the opposite side of the globe. Find it stunning that there is no US English speaking Service center. Clearly, they need need to understand the US consumer expectation and how high the bar has been set in excellence over generations.

The website phone number does not work. Emails get you in a loop from hell. There is a 3-7 day delay in correspondence and you never hear back from their "professional" for assistance. It is difficult to get any help and impossible to do a return.