Garry
Received the laser fast for my area
Received the laser fast for my area. After assembly it seems to be a decent quality machine. however the laser module was not performing as described and advertised at all. Contacted customer service and they got back to me overnight (major time difference between us). They requested photos of items I was trying to make and software setup and parameters. I sent this via email. That was the last contact from them. I have messaged them a few time with no reply's since then. Update 10-20-23. Atezer has decided to send me a new Focus lens. this was on the 10th. as of the 20th I still do not have the new part. I hope to get it soon, but I do not expect it anytime soon. I have tried to get Clarification of which lens is the focus lens, of the two that are on my laser. The lens that is easy to get to and replace looks good still. The Lens that appears to be more permanent up in the module slightly, is clearly damaged. I am hoping that is the "focus lens" they are sending. I added a star because they do seem to be trying to help. I will update again after part arrives and i see if it is fixed or not.
Response from Atezr.comOct 20, 2023
Dear customer Firstly, we would like to express our gratitude for your purchase of this product in our store. Secondly, we deeply regret the inconvenience caused to you by the issues with the product. During our communication with you, we learned through judgment that your product's focus lens needs to be replaced. Therefore, we have contacted you to confirm if we agree to provide free replacement of the accessory, and you have also agreed. We are currently arranging for you to receive replacement parts, and we hope you can understand that logistics transportation will take time. And be patient and wait for a moment. We will also inform you of this situation through email. If you have any questions, please feel free to contact us via email. Wishing you a happy life!