Atezr.comWe are Atezr. We aim for innovation and retrieve your every thought through technology. We help customers realize every creative idea through technology, and every creative idea of customers encourages us to innovate all the time. This is how Atezr works with its customers. And finally, laser technology will bring happiness to all mankind. We believe everyone can realize a creative transformation with Atezr.
Atezr.com (atezr.com) has 53 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · Palmdale, California
Excellent
Factory Equipment · San Luis Obispo, California
Excellent
Factory Equipment · Lake Forest, California
Great
Showing 31 reviews with 5 stars · Clear filters
Mike
I had a couple of minor issues with my machine and Atezr was very quick to respond and send the parts that I needed. I'm new to diode lasers and they were very helpful and understanding. One of the issues I had was with the focusing lens. Atezr didn't just send a lens, they sent the lens assembly to me so all I had to do was screw it onto the module. I am very satisfied with the service I've received.
Fernando Di T.
Mancavano alcuni prodotti al mio ordine probabilmente persi dai corrieri la serietà dell'azienda mi ha rispedito gli articoli che mancavano. Grazie per la serietà.
Eric I.
Had an issue with trying to find a new lens for my Atezr p10 and contacted the main office, I didn't yet need a lens for the laser but wanted to make sure I had a backup just in case as they are the most common thing that needed replacement, They contacted me back and offered me a free replacement lens and shipped it out and I received it in the mail a week later, was very happy with the response and speed.
Mr James B.
the whole sales of my printer and the speed of the delivery and how well packed my parcle was a big well done to Atezr.com
Response from Atezr.comJul 3, 2023
Dear customer , I'm so appreciated for your review ! Delivering excellent service and ensuring customer satisfaction are our top priorities , so it's incredibly rewarding to know that we have met your expectations . Your kind words truly motivate our team to continue providing exceptional experiences to all our valued customers . Once again , thank you for your kind words and for choosing our product . If you need any other help , please don't hesitate to contact us . We're looking forward to serving you in the future . Best regards Atezr.com
Andreas
Very good and kind support. They really try to help.
Response from Atezr.comJun 25, 2023
Dear Customer, We're thrilled to hear that you had a great experience with our product/service. Thank you for your wonderful review! Atezr will always be your best friend~We believe everyone can realize a creative transformation with Atezr. Any problem with the order, please feel free to contact us. We are always here. Best regards. Customer Service Department. Atezr.com.
David K.
I consider atezr cnc lasers to be of high quality. The aluminium frame construction is very rigid, which allows high feed rates without vibration and scraping of the structure. My p20 also has a high quality laser head with which I have made many creative products over the last six months. My next choice would be the Atezr again, this time with 35W of power.
Response from Atezr.comJun 14, 2023
Hello, Thank you for sharing your experience with Atezr lasers! We're thrilled to hear that you consider our lasers to be of high quality. Our team takes great pride in crafting machines that meet and exceed customer expectations. We're glad to know that you've found the aluminium frame construction to be rigid and vibration-free, enabling high feed rates and preventing any scraping of the structure. It's fantastic to hear that the high-quality laser head on your P20 has allowed you to create numerous creative products over the past six months. We appreciate your loyalty and trust in our brand. When you're ready to explore the next level of power, we'll be here to assist you in choosing the Atezr laser with 35W. If you have any questions or need further assistance, please don't hesitate to reach out.We look forward to serving you again in the future! Customer Service Department. Atezr.com
Bob S.
I have never had a bad experience with atezr or customer service.
Response from Atezr.comJun 13, 2023
Thank you so much for your wonderful review! We are thrilled to hear that you have had consistently positive experiences with atezr and our customer service. Delivering excellent service and ensuring customer satisfaction are our top priorities, so it's incredibly rewarding to know that we have met your expectations. Your kind words truly motivate our team to continue providing exceptional experiences to all our valued customers. We appreciate your support and loyalty, and we look forward to serving you with the same level of excellence in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. We're always here to help. Thanks again for choosing atezr! Best regards, Atezr.com
Estrid
I bought a P35 lazer engraving machine with accessories a month ago. Everything went fine. The machine was easy to assemble, the manuals are easy to understand - and my first engraving and cutting results on paper, cardboard, wood and metal are great. I had not expected such precision. So I am perfectly happy with the P35 and I'd buy it again anytime.
Response from Atezr.comJun 10, 2023
Dear Customer, Thank you so much for taking the time to share your wonderful feedback about your recent purchase of the V35 laser engraving machine and accessories. We're thrilled to hear that everything went smoothly and that you're extremely satisfied with your experience. It's fantastic to know that the assembly process was a breeze for you and that our manuals proved to be helpful and easy to understand. We take great care in providing clear and comprehensive instructions to ensure our customers can make the most of their purchase. We're especially delighted to learn that you are impressed with the precision of the V35. Achieving excellent engraving and cutting results on various materials such as paper, cardboard, wood, and metal is a testament to the machine's capabilities. We strive to deliver products that exceed expectations, and it's gratifying to know that we succeeded in providing you with such outstanding results. We truly appreciate your trust in our brand, and we assure you that we'll continue to maintain the same level of quality and customer service that you experienced. Once again, thank you for your kind words and for choosing our product. We look forward to serving you again in the future. Best regards, Atezr.com